6-month-old Dell computer, 64-bit, running windows 8. When the computer was about a month old, I was having problems...a Dell tech installed a new motherboard. All was well until last week, when I was restoring files from my old computer to this new one, using Carbonite, and ran out of hard drive space. I solved that by deleting the Norton backup.
Then a screen popped up that said I need to Activate Windows. The Dell tech had given me a new Windows 8 product key, so I entered it. Everything worked OK for a little while, but now I keep getting the Activation screen. I was able to enter the key several times, but now there is no place to enter the key, just a button to activate by phone. Strangely, I can get rid of the screen and get back to work by hovering in the lower left corner and clicking on the tiny Start screen and going to my desktop.
Windows 8 was installed when I got the computer. I do not know the old product key nor how to get it.
Please help!
Then a screen popped up that said I need to Activate Windows. The Dell tech had given me a new Windows 8 product key, so I entered it. Everything worked OK for a little while, but now I keep getting the Activation screen. I was able to enter the key several times, but now there is no place to enter the key, just a button to activate by phone. Strangely, I can get rid of the screen and get back to work by hovering in the lower left corner and clicking on the tiny Start screen and going to my desktop.
Windows 8 was installed when I got the computer. I do not know the old product key nor how to get it.
Please help!
My Computer
System One
-
- OS
- windows 8