Windows 8 and 8.1 Forums


KB2919355 breaks down logon screen and lock screen

  1. #1


    Warsaw
    Posts : 14
    Windows 8.1 Pro x64 Update 1

    KB2919355 breaks down logon screen and lock screen


    Hi,

    I found out that Update 1 (KB2919355) causes logon screen and lock screen issue.

    Custom background for both screens are not displayed, instead of custom background there is a solid black background.

    Uninstalling this update rolls back this issue and both screens are displayed correctly. Confirmed on Win 8.1 Pro x64.

    I'm gonna report it to Microsoft.

    Best regards,
    Derlee

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    Windows 8.1 Pro


    I have the same problem on my laptop.

    After the Update 1 my Lock Screen is completely blue and it's not showing the image anymore, I can see the icons but not the pic.

    In addition to that, when I choose to reboot the laptop I can only see the loading circle and not the phrase "rebooting".
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Check Windows Update for

    KB2933809

    &

    KB2957390

    They fixed my Lock screen & Start screen pictures issues & enabled some older programs to work again.
      My System SpecsSystem Spec

  4. #4


    Warsaw
    Posts : 14
    Windows 8.1 Pro x64 Update 1


    Checked, no updates to install except Bing Bar (disabled).
    KB2933809 is already installed.
    KB2957390 is not shown on the installed update list and it is not shown in Windows Update when I search for updates. I downloaded standalone KB installation with this number, but it says it's not applicable for my system (Win 8.1 Pro x64).
      My System SpecsSystem Spec

  5. #5


    Warsaw
    Posts : 14
    Windows 8.1 Pro x64 Update 1


    I finally get reponse from Microsoft in Poland. Translated:

    "Thank you for information. We are aware of the issue you described. Please be informed that proper fix is going to be released soon. Unfortunately I cannot provide exact ETA at this moment, but please keep looking on Microsoft Community website topic that you created."

    I share a link with you, but it's in Polish. Please use translate.google.com
    Aktualizacja KB2919355 powoduje problem z ekranem logowania i - Microsoft Community

    Cheers
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by derlee View Post
    I finally get reponse from Microsoft in Poland. Translated:

    "Thank you for information. We are aware of the issue you described. Please be informed that proper fix is going to be released soon. Unfortunately I cannot provide exact ETA at this moment, but please keep looking on Microsoft Community website topic that you created."

    I share a link with you, but it's in Polish. Please use translate.google.com
    Aktualizacja KB2919355 powoduje problem z ekranem logowania i - Microsoft Community

    Cheers
    Thank you for the news, really
      My System SpecsSystem Spec

  7. #7


    Posts : 60
    Windows 8.1 Pro Media Center X 64


    Thanks derlee, as I just posted this on the Windows 8.1 IT Pro Forums:

    Windows 8.1 Update-Metro Mail App Issue When Closing App With New '- x' Feature...

    Hi,
    With the recently installed Win 8.1 Update installed, I'm finding that when attempting to close the Metro Mail app, with the new '- x' feature, after hitting the drop down 'x', my ASUS K-55 non-touchscreen laptop shows this:
    However if I elect to drag the Metro Mail app down to close then it returns to the Metro 'Start' screen.
    This only happened with the Win 8.1 Update, and if I then press the Windows logo key, it will return to the Metro 'Start' screen. Have tried many Intel HD 400 Display drivers (both from ASUS support site, and the latest drivers directly from Intel site. I only have a Microsoft account (MSN, and Outlook) and a Gmail mail account, and this happens to all three accounts.
    This does not happen %100 of-the-time...sometimes when pressing the new '- x' drop down close app feature, the screen/display will properly show Metro 'Start' screen..
    .Definitely a Windows 8.1 Update issue, and not a graphic driver issue...


    Try these commands in command prompt admin

    • powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
    • wsreset.exe

    Hope resetting the apps and clearing windows store might help.


    Hi Anup,
    Thanks however running both both 'commands' in command prompt admin status...after rebooting still produces above mentioned Windows 8.1 Update issue/glitch...
    Also tried:
    Dism
    /Online /Cleanup-Image /RestoreHealth
    SFC
    /SCANNOW
    I am active in Windows 8/Windows 8.1 Forums....many MS MVPs also members...looks to be a MS issue after the 8.1 Update!
    Thanks

    Click image for larger version

    Click image for larger version
    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Posts : 60
    Windows 8.1 Pro Media Center X 64


    Hello,

    Thank you for posting your query on Microsoft Community Forum.

    I would appreciate if you can provide us the following information to help us understand the issue better.


    1. Are all other updates installed on your computer?
    2. Is (KB2919442) update installed on your computer?
    3. Is the issue specific to mail app only?
    4. Are other features of this new update are working fine like minimizing the window, power button etc?


    You can refer to the below link to know which updates are installed on your computer.
    Windows Update: Frequently Asked Questions
    Windows Update: Frequently asked questions - Microsoft Windows Help

    Try the below methods and see if it helps.

    Method 1:
    I would suggest you to run the Windows Update troubleshooter:

    Troubleshoot problems with installing updates
    Troubleshoot problems with installing updates - Microsoft Windows Help

    Restart the computer once after running the troubleshooter. Check if it fixes the issue.

    Method 2:
    If issue still persists I would suggest you to Perform Clean Boot.

    Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    How to perform a clean boot in Windows
    How to perform a clean boot in Windows

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Method 3:
    If issue still persists refer to the below link to run DISM tool to fix inconsistencies on Windows:

    Refer to the section “Use the inbox Deployment Image Servicing and Management (DISM) tool to fix corruption errors
    Fix Windows Update corruption errors such as 0x80070002 and 0x80070057

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:


    1. Press Windows and R keys to open the run box.
    2. Type ‘regedit’ and press Enter from the keyboard.
    3. Open the file option on the menu bar.
    4. Click on Export and save the file with a name on the desktop.
    5. If you want to restore the file, you can do so by double clicking the file that you have saved on the desktop.


    After running the commands, try installing the updates again and check if it fixes the issue.

    Additional Information:
    For more clarification of this update you can refer to the below Microsoft article.

    Install the latest Windows 8.1 Update
    Install the latest Windows 8.1 Update - Microsoft Windows Help

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014
    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014

    Hope this would help. If issue still persists, post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

    Thank you.
    Hi thanks for your reply and to answer your questions:

    1. All Windows Updates are applied
    2. KB2919442 is applied (see attached pic)
    3. Yes, I have tried 'every other Metro app' on my system' via the new '-+ drop down feature' and only metro mail is showing the above depicted greyish/blank screen. If I 'drag and drop' within the mail app, then it properly displays & reverts back to the Metro 'Start screen'....
    This greyish/blank screen DOES NOT OCCUR ALL THE TIME...when utilizing the new '-+' drop down feature...
    When it does occur, pressing/hitting the Windows Logo key returns the screen back properly to Windows Metro Start screen....
    It is a cosmetic issue-more then likely however quite annoying.....and seeing all the issues, errors, problems that this KB2919355 Windows Update 8.1 Update has caused is quite shocking to say the least!
    4. All other features (thus far) have been working, like search button, power button, and '-+' drop down feature in my other Metro apps...

    Ran the Windows and App diagnostic troubleshooters....rebooted- same issue...

    Ran both DISM/Restore Health tool/command and SFC/SCANNOW command

    Did a Clean Boot, and nothing was identified ......Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

    The last troubleshooting method would be to uninstall KB2919355, then reinstall.....(however I have reviewed many MS MVP forum posts where this does not rectify the many, many issues that occurring after updating to KB2919355..

    BTW-After installing KB2919355, when immediately checking Windows Update, KB2933809 patch was picked up which I immediately installed, as I always check up and make sure that all Windows updates are installed...

    BTW II-As I make mention of above, I did a clean install of Windows 8.1 Pro/Media, prior to updating to Windows 8.1 Update 1...................................

    Kindly advise.....


    P.S.S-Update *************************************************************

    3. Is the issue specific to mail app only?

    Same issue just occurred when attempting to close Metro IE 11...........rebooted, then tried Metro IE 11 again....closed with newly added KB2919355 feature '-+' drop down close.....this time it properly returned to Metro Start Menu......



    So it seems this very, very annoying issue is happening intermittently.............however it has only reared its nasty head after installing KB2919355 Windows 8.1 Update........


    No answer back yet, however I just reviewed this post:


    1. I've had the same issue, but
      I recently found both the cause of this problem and it's solution to be
      the Windows Media Center. Do you also have the Windows Media Center
      installed on your system with windows 8.1? If so, there seems to be some
      sort of conflict the that particular update and the Windows Media Center
      being present during the installation of the update.



      The solution, as of right now, is to re-install your previous Windows
      OS and migrate back to Windows 8.1 without reinstalling the Windows Media
      Center. Microsoft is aware of issue and are working towards developing a
      patch to fix the problem, but how long that may actually take is anyone's
      guess.



      This Windows 8.1 update 1 is mandatory. Anyone currently running
      Windows 8.1 who does not accept the update will not have access to future
      Microsoft Update Service updates after May 2014.

      Windows 8.1 Update 1 (KB2919355) installation FAILS>

      I did have Windows 8.1 Pro/w Media Center installed prior to successfully updating to KB2919355, however I'm having the above mentioned issues...
      Wondering if I should wait for a hopefully up-coming patch/fix from MS, or try to uninstall the KB2919355 file and then try the 'stand-alone KB2919355 file...?


      I have never seen/reviewed soooooooooo many issues, installation problems that the majority of Win 8.1 users are experiencing with this mandatory Windows 8.1 Update KB2919355 patch!!!
    Last edited by gahbmwm5; 13 Apr 2014 at 18:48.
      My System SpecsSystem Spec

  9. #9


    Warsaw
    Posts : 14
    Windows 8.1 Pro x64 Update 1


    Microsoft called my for details about this issue. They collected all my things-that-I-tried list and they forwarded this issue to the technical team to analyze. They also said it seems to be an issue for retail keys (no issue for oem or box keys), however I have no idea what is the difference between applying update to different versions - it's only activation method...
    But, apparently there is no denying it is.

    I made a test on different workstation - I installed Win 8.1 Pro with preinstalled update 1 (fresh iso) and this issue does not exist. Then, I applied clean Win 8.1 Pro once again from scratch (older version, without update 1), I installed update 1 via Windows Update and... here we go again. Lock screen is solid black again.

    Sad story, I hope MS gonna fix it soon.
      My System SpecsSystem Spec

  10. #10


    Posts : 5
    Windows 8.1 Pro


    On my laptop I had Windows 7 OEM then I purchased a retail copy of Windows 8.1 Pro upgrade.

    I tried the DISM/Restore Health tool/command and SFC/SCANNOW - Checkhealth - Restorehealth, but nothing.

    We are not the only that have this issue, also a friend of mine has this problem with the same laptop as me
    (HP DV6 6169sl).

    ---------------------------------------------------------------------

    Little update this morning (2mb) but nothing changed
    Last edited by Karstark; 17 Apr 2014 at 04:19.
      My System SpecsSystem Spec

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KB2919355 breaks down logon screen and lock screen
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