Hello,
Thank you for posting your query on Microsoft Community Forum.
I would appreciate if you can provide us the following information to help us understand the issue better.
- Are all other updates installed on your computer?
- Is (KB2919442) update installed on your computer?
- Is the issue specific to mail app only?
- Are other features of this new update are working fine like minimizing the window, power button etc?
You can refer to the below link to know which updates are installed on your computer.
Windows Update: Frequently Asked Questions
Windows Update: Frequently asked questions - Microsoft Windows Help
Try the below methods and see if it helps.
Method 1:
I would suggest you to run the
Windows Update troubleshooter:
Troubleshoot problems with installing updates
Troubleshoot problems with installing updates - Microsoft Windows Help
Restart the computer once after running the troubleshooter. Check if it fixes the issue.
Method 2:
If issue still persists I would suggest you to
Perform Clean Boot.
Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
How to perform a clean boot in Windows
How to perform a clean boot in Windows
Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.
Method 3:
If issue still persists refer to the below link to
run DISM tool to fix
inconsistencies on Windows:
Refer to the section “
Use the inbox Deployment Image Servicing and Management (DISM) tool to fix corruption errors”
Fix Windows Update corruption errors such as 0x80070002 and 0x80070057
Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:
- Press Windows and R keys to open the run box.
- Type ‘regedit’ and press Enter from the keyboard.
- Open the file option on the menu bar.
- Click on Export and save the file with a name on the desktop.
- If you want to restore the file, you can do so by double clicking the file that you have saved on the desktop.
After running the commands, try installing the updates again and check if it fixes the issue.
Additional Information:
For more clarification of this update you can refer to the below Microsoft article.
Install the latest Windows 8.1 Update
Install the latest Windows 8.1 Update - Microsoft Windows Help
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014
Hope this would help. If issue still persists, post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.
Thank you.
Hi thanks for your reply and to answer your questions:
1. All Windows Updates are applied
2. KB2919442 is applied (see attached pic)
3. Yes, I have tried 'every other Metro app' on my system' via the new '-+ drop down feature' and only metro mail is showing the above depicted greyish/blank screen. If I 'drag and drop' within the mail app, then it properly displays & reverts back to the Metro 'Start screen'....
This greyish/blank screen DOES NOT OCCUR ALL THE TIME...when utilizing the new '-+' drop down feature...
When it does occur, pressing/hitting the Windows Logo key returns the screen back properly to Windows Metro Start screen....
It is a cosmetic issue-more then likely however quite annoying.....and seeing all the issues, errors, problems that this KB2919355 Windows Update 8.1 Update has caused is quite shocking to say the least!
4. All other features (thus far) have been working, like search button, power button, and '-+' drop down feature in my other Metro apps...
Ran the Windows and App diagnostic troubleshooters....rebooted- same issue...
Ran both DISM/Restore Health tool/command and SFC/SCANNOW command
Did a Clean Boot, and nothing was identified ......Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.
The last troubleshooting method would be to uninstall KB2919355, then reinstall.....(however I have reviewed many MS MVP forum posts where this does not rectify the many, many issues that occurring after updating to KB2919355..
BTW-After installing KB2919355, when immediately checking Windows Update, KB2933809 patch was picked up which I immediately installed, as I always check up and make sure that all Windows updates are installed...
BTW II-As I make mention of above, I did a clean install of Windows 8.1 Pro/Media, prior to updating to Windows 8.1 Update 1...................................
Kindly advise.....
P.S.S-Update *************************************************************
3. Is the issue specific to mail app only?
Same issue just occurred when attempting to close Metro IE 11...........rebooted, then tried Metro IE 11 again....closed with newly added KB2919355 feature '-+' drop down close.....this time it properly returned to Metro Start Menu......
So it seems this very, very annoying issue is happening intermittently.............however it has only reared its nasty head after installing KB2919355 Windows 8.1 Update........
No answer back yet, however I just reviewed this post:
- I've had the same issue, but
I recently found both the cause of this problem and it's solution to be
the Windows Media Center. Do you also have the Windows Media Center
installed on your system with windows 8.1? If so, there seems to be some
sort of conflict the that particular update and the Windows Media Center
being present during the installation of the update.
The solution, as of right now, is to re-install your previous Windows
OS and migrate back to Windows 8.1 without reinstalling the Windows Media
Center. Microsoft is aware of issue and are working towards developing a
patch to fix the problem, but how long that may actually take is anyone's
guess.
This Windows 8.1 update 1 is mandatory. Anyone currently running
Windows 8.1 who does not accept the update will not have access to future
Microsoft Update Service updates after May 2014.
http://www.eightforums.com/installa...-1-update-1-kb2919355-installation-fails.html>
I did have Windows 8.1 Pro/w Media Center installed prior to successfully updating to KB2919355, however I'm having the above mentioned issues...
Wondering if I should wait for a hopefully up-coming patch/fix from MS, or try to uninstall the KB2919355 file and then try the 'stand-alone KB2919355 file...?
I have never seen/reviewed soooooooooo many issues, installation problems that the majority of Win 8.1 users are experiencing with this mandatory Windows 8.1 Update KB2919355 patch!!!