Windows 8 and 8.1 Forums


Windows 8.1 Update - Lost Windows Store and Windows Update

  1. #1


    Posts : 4
    Windows 8.1

    Windows 8.1 Update - Lost Windows Store and Windows Update


    Hi All

    Newbie to the forum but not windows.

    History: Went to install Windows 8.1 update last night. I first installed 8 updates (half of which were Office based) and then rebooted. I then ran the 8.1 update on its own - downloaded and installed without a hitch. Rebooted and all was well, or so I thought. This morning I tried to download some app from the Windows Store, it failed to load with a 0X80072F8F error (see below). I also tried Windows Update only to find that I was getting an error there as well, the same one! So, I decided to roll back my PC to a backup image taken on Monday and go through the whole process once again but first checked that I could access both the Store and Update, both were OK. I installed the 8 or so updates first, rebooted and checked access to the Store and Update again, both were OK. I then downloaded and installed the 8.1 update, rebooted and guess what, lost access to the Store and Update. I downloaded and ran the Windows Update diagnostic tool, that found some errors but was unable to fix them all (see below).

    Anyone any ideas?

    Regards.

    Dave

    Click image for larger version

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      My System SpecsSystem Spec

  2. #2


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Hi there and welcome. You could try this

    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1 64 bit


    I had the same issue (see this thread: Some updates were not installed) but was able to resolve it with a repair install with these instructions: Repair Install Windows 8

    If the DISM fix doesn't work, it may be worth a try.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1


    Thanks to you both, trying DISM first then the other option. I'll report back.

    Dave
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    OK, ran DISM, no faults found. So now over to option 2 (Repair Install of Windows). Bit of an issue here as I installed Windows 8 from an ISO file and then upgraded to 8.1, looks like I'll have to hunt around to find either an 8.1 DVD or ISO file - any ideas?
      My System SpecsSystem Spec

  6. #6


    Posts : 11
    Windows 8.1 64 bit


    I followed the repair install instructions posted on this site and it worked pretty well. Still awaiting updates. I too only had an 8 ISO but had the 8.1 key.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Ok, Solved. Before embarking on the re-install of Windows 8.1 I followed a You Tube video of someone with a similar problem in Windows 7. One of the options was to download the Windows Repair (All in One) tool from Tweaking.com and then go to the start repairs tab and I selected all the options and let it run for half an hour, it rebooted the PC and all was fixed.

    Thanks for your help and support.

    Dave
    Last edited by DavidMac; 10 Apr 2014 at 10:46.
      My System SpecsSystem Spec

Windows 8.1 Update - Lost Windows Store and Windows Update
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