Windows 8 and 8.1 Forums

Stuck on Updating Windows

  1. #1


    Posts : 4
    Win 8.1

    Stuck on Updating Windows


    Hi everybody, I have an ASUS 301UX Ultrabook and it is stuck on Windows update. ďInstalling update 1 of 4.Ē The little white circle is turning so itís not frozen, just stuck. Itís been that way for about 18 hours.

    Iíve read threads on this here and elsewhere. Lots of helpful things to do after getting it un-stuck, but Iím not there yet.

    Alt-Ctl-Del doesnít do anything. Turning it off and on doesnít do anything. Iíve tried turning it off and turning it on while holding F8 to get to safe mode, but that doesnít work. I brought it to work with me and hooked it up thinking I might get a ďno internet connectionĒ message that would let me cancel out, but that hasnít happened.

    Iíd pull the battery but itís an internal, non-removable battery, so that ainít happening.

    Any suggestions would be greatly appreciated!

      My System SpecsSystem Spec

  2. #2


    Welcome to Windows EightForums, scoob.

    Perhaps this will work.

    Charms bar > Settings > Power > Click for menu > Before hitting Restart hold down shift key then click on restart brings up the advanced boot menu. Works with keyboard or mouse.

    If successful, choose a repair mode from there.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Win 8.1


    Thanks for the welcome and the suggestion.

    All I have is a blue screen (not BSOD, just a blue background) and it says "Keep your PC plugged in until this is done. Installing update 1 of 4..." And there is the rotating white circle (white dots in a circle) to the left of that.

    No menus or no way that I can find to get to a menu.
      My System SpecsSystem Spec

  4. #4


    Ok. It's trying to finish the task before the restart process starts. In no way shut it down yet! Give it some time. I'll be back. Please post if anything changes.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Win 8.1


    I did shut it down to bring it to work with me, but it had been going for about 18 hours (!) so I thought something had to be wrong. It's on now but with no wifi and I can't set up the wifi since it's stuck on the "updating" page.

    Thanks
      My System SpecsSystem Spec

  6. #6


    You're quite welcome.

    Go to the Windows 8 section of this help page and do steps 1 and/or 2.

    Windows Update freezes when you install updates in Windows 8, Windows 7, or Windows Vista
      My System SpecsSystem Spec

  7. #7


    Second thought > The update page after my initial instruction? If so, do method 4 of that page I just linked. Be aware of what refreshing does though. I'll be back with a link on that.
      My System SpecsSystem Spec

  8. #8


    If it comes to the point that you need to refresh, read all the info and warnings here:

    Refresh Windows 8
      My System SpecsSystem Spec

  9. #9


    If you'll notice, the shutdown method I gave you originally is one of the steps on that MS help page I linked. Not understanding why that didn't work if it hasn't.
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    Win 8.1


    OK, thanks! Will give it a try.
      My System SpecsSystem Spec

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