Windows 8 and 8.1 Forums

windows update error 8020002E

  1. #21

    Posts : 1,360
    Windows 8.1 Enterprise

    I will review the Log files and be back in a few minutes with some more steps.

    Hopefully we can get this fixed for you soon.

      My System SpecsSystem Spec

  2. #22

    Posts : 1,360
    Windows 8.1 Enterprise

    Please update the following Drivers..

    Lenovo IdeaPad Z500 Notebook

    1) Realtek Audio Driver for Windows 8.1(32-bit, 64-bit) -

    2) Bluetooth Driver (Broadcom, Atheros) for Windows 8.1(32-bit, 64-bit) -

    3) Bluetooth Driver (Intel) for Windows 8.1(32-bit, 64-bit) -

    4) Realtek Card Reader Driver for Windows 8.1(32-bit, 64-bit) -

    5) Intel Management Engine Interface Driver for Windows 8.1(32-bit, 64-bit) -

    6) Intel Video Driver for Windows 8.1(32-bit, 64-bit) -

    7) Nvidia Video Driver for Windows 8.1(32-bit, 64-bit) -

    8) Touchpad Driver (Synaptics) for Windows 8.1(32-bit, 64-bit) -

    9) Wlan Driver (Liteon/Atheros) for Windows 8.1(32-bit, 64-bit) -

    10) Lenovo Power Management for Windows 8.1(32-bit, 64-bit) -

    I will have more to follow.. Please let me know if you receive any errors while installing.
      My System SpecsSystem Spec

  3. #23

    Posts : 1,360
    Windows 8.1 Enterprise

    Good news, I have identified the problem. Here is how to fix it..

    Step 1) Download this file - windows8.1-kb2912390-x64 -

    Step 2) Copy & Paste the file into the C:\Windows\System32 directory.

    Step 3) Open an elevated Command Prompt

    Step 4) Type the following command: pkgmgr /iu:{} /l:C:\kb2912390.txt > Press Enter

    Step 5) Restart your computer to complete the update process.

    That's it,
      My System SpecsSystem Spec

  4. #24

    sorry bro i have a limit of 30 GB/month and i have exceed the limit /m
    but i have a program called driver booster it tell that all drivers are perfect . is this all drivers are important to update Click image for larger version
      My System SpecsSystem Spec

  5. #25

    Posts : 1,360
    Windows 8.1 Enterprise

    I don't recommend programs like Driver Booster they will often install the wrong drivers which will cause many problems. The best place to get them is directly from the manufacturers website. Many newer drivers are custom made for your specific model. The most important part to fix the issue was the second post.
      My System SpecsSystem Spec

  6. #26

    thank u thank u sooo much bro . u r smart u fixed the problem . i installed the update without any error
    and u r right i had a lot of problems when i updated my drivers with driver booster .
    but one more question how can i be able to solve this problem alone ? what i have to study ? what programming language ? can u give me any resources or a site to learn ?
    thank u
      My System SpecsSystem Spec

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windows update error 8020002E
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