Windows 8 and 8.1 Forums


windows update error 8020002E

  1. #11


    Posts : 1,360
    Windows 8.1 Enterprise


    What does Dism report after running it??

      My System SpecsSystem Spec

  2. #12


    Click image for larger version

    here it is
    thank u
      My System SpecsSystem Spec

  3. #13


    Posts : 467
    Windows 8 Pro


    If when you try to install updates by using Windows Update or Microsoft Update, you may receive the error code 0×80080008. This issue normally occurs because the Wups2.dll file that is included in the latest version of Windows Update is installed incorrectly or has become unregistered.

    To fix this issue, you may need to make sure that you have the latest version of Windows Update Agent installed on your computer. You can get from KB949104 for your version of the operating system.

    Download and install the Windows Update Agent.

    To resolve Microsoft Windows Update issues, run the Windows Update Troubleshooter first for a systematic check and fix.

    Installing it can resolve the issue.
    If it does not help, you may try to re-register the concerned DLL file.

    To do so, open an elevated command prompt and type the following commands one after the other and hit Enter.

    Type the following to stop the Windows Update service:

    net stop wuauserv

    Type the following to re-register the concerned DLL file

    regsvr32 %windir%\system32\wups2.dll



    Finally, restart the Windows Update service.

    net start wuauserv
      My System SpecsSystem Spec

  4. #14


    when i tried this "To fix this issue, you may need to make sure that you have the latest version of Windows Update Agent installed on your computer. You can get from KB949104 for your version of the operating system." and this "run the Windows Update Troubleshooter first for a systematic check and fix." it give me this
    ==> Click image for larger version

    and when i tried this "you may try to re-register the concerned DLL file." give me this Click image for larger version

    and when i tried to install the update it give me this Click image for larger version the error code now is 80072EE2

    and when i clicked on try again the error code changed to 8020002E

    thank u
      My System SpecsSystem Spec

  5. #15


    Posts : 1,360
    Windows 8.1 Enterprise


    I'd like to look at the log files to see if it can offer any more helpful information.

    Please download the attached file. Right click and select Run as Administrator.

    This will create a compressed folder on the Desktop, attach it to your next post.
    windows update error 8020002E Attached Files
      My System SpecsSystem Spec

  6. #16


    what this file do exactly ?? can un tell me ?!
    and here its is :Events-MAJHOUL.zip
      My System SpecsSystem Spec

  7. #17


    Posts : 1,360
    Windows 8.1 Enterprise


    The script did not run successfully. I have made changes to it. Please download the updated version attached to this post.

    Right click EventLogs.bat > Select Run as Administrator.

    After the script has finished you might need to right click the Desktop and choose refresh to see the Events Folder.

    Right click the Events Folder and select Send To > Compressed Folder. Attach to your next post.

    How to attach a file to your post..

    Click Go Advanced
    Click Manage Attachments
    Click Browse
    Click Upload

    **This script will collect log files from your computer which contain information about what is happening.**
    windows update error 8020002E Attached Files
      My System SpecsSystem Spec

  8. #18


    it cant be uploaded the file is 8,72 Mb and the max is 8 Mb
    thank for ur replies
    now what ?!
      My System SpecsSystem Spec

  9. #19


    Posts : 1,360
    Windows 8.1 Enterprise


    Delete the compressed Events Folder from the Desktop.

    Open the non compressed Events Folder, delete the file Security.evtx

    Create a new compressed folder and try to attach again.
      My System SpecsSystem Spec

  10. #20


    Events.zipok ==>
      My System SpecsSystem Spec

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windows update error 8020002E
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