Solved Shutdown hanging on 'Installing update 3 of 4'

BloatDodger

New Member
Messages
4
Hi, new member here, sadly had to sign up to ask for help with a problem with updating.

Today I received a prompt to install 4 important updates. These seemed to download OK (total 32MB). I don't know what exactly was included in these updates, I just clicked on Install and carried on with other tasks and operations.

After a little while I got the usual prompt to restart my computer to finish installing updates. I did this, the shutting down message appeared followed by 'Keep your PC plugged in until this is done. Installing update 3 of 4'.

This was at 1536GMT. It's now 2223GMT in my timezone and I've still got thie same message displayed with no sign of any further progress. Should I disconnect the main power supply regardless of the message, or is there another step to take? I vaguely recall this happening when I had Vista, which I eventually abandoned.

(Registered and sent from a borrowed laptop).
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hewlett Packard pavilion g6
    CPU
    AMD
    Motherboard
    Don't know
    Memory
    8 GB
    Graphics Card(s)
    I think this is integral with Cpu
    Browser
    Firefox 26.0
    Antivirus
    Norton 360
Just hold power button in for 5 seconds.

Boot to Windows.

Delete all contents in C:\Windows\SoftwareDistribution\Download\

Temporary disable antivirus if there is a 3rd party one.

Try WU again.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
@ Masterchief

Thanks for your help, seems to have worked.:D
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hewlett Packard pavilion g6
    CPU
    AMD
    Motherboard
    Don't know
    Memory
    8 GB
    Graphics Card(s)
    I think this is integral with Cpu
    Browser
    Firefox 26.0
    Antivirus
    Norton 360
Back
Top