Windows 8 and 8.1 Forums


Can't install windows 8 updates

  1. #1


    Posts : 10
    Windows 8

    Can't install windows 8 updates


    So I recently built my own computer, and have been using it problem free for a while up to now. I realised the lack of computer restarts for updates, and I noticed that I have updates that need to be download. When I tried to download the updates, The progress seemed to stop. Thinking this was normal, I left the download to be. When I came back to it, It said that windows could not install the updates. What do I do to solve this? I really want to try windows 8.1

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    Hello Spectre,

    I would suggest that you try to download and install "one at a time" until you encounter the specific one that is causing your issue. Now, once identified, you can give us the KB number and we can try to help you with a more targeted solution. Also, please provide your system specs during your next response as well. Good luck.

    my2cents
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8


    Hey, Thanks for replying.
    I tried to install the smallest update (important update: Security Update for Windows 8 for x64-based Systems (KB2830290 which was 993kb. Like the other times, it still says Error 80073712.
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Please run Windows Update troubleshooter:

    1. Win+X and click on Settings then Type: Troubleshooting
    2. From Troubleshoot computer problem screen, click on View all
    3. click on Windows Update and follow the instruction.


    Hope this helps !!!
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8


    Hey, thanks for the suggestion.
    Unfortunately, I still can't install the windows update even after running the troubleshooter.
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Please delete everything under this folder, these are the left over from previous Windows Updates and safe to delete:
    C:\Windows\SoftwareDistribution\Download
    Then re-run the trouble shooter again.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8


    I cleared out the previous windows updates and re ran the troubleshooter. I then tried to install the smallest sized update. the download seemed to be going fine until it reached 15%, then it froze and I get the error code 80073712. I then tried to install the other updates one by one, and I noticed that the progress always freezes at 15% then I receive the error code.
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    OK. let us try couple of commands:
    1. Win+X->Command Prompt(Admin)
    2. Type: dism /online /cleanup-image /restorehealth <ENTER>
    3. Then Type: sfc /scannow <ENTER>


    The sfc may require to run multiple times until you get the message: Windows did not find any Integrity Violation.

    Then try Windows Updates again.

    Good Luck !!!
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8


    Hey, I tried the command prompt instructions a couple of times (5 times). I got this in return (Attatched image) I will keep trying the commandClick image for larger version prompt steps though.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,191
    Windows 8.1


    Run the sfc /scannow command again and, this time, run this additional command right after completion:

    Dism /Online /Cleanup-Image /RestoreHealth

    And make sure you place a "space" in between sfc and the backslash (/). Same for all spaces in the DISM command as well.

    Good luck.
      My System SpecsSystem Spec

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