Windows 8 and 8.1 Forums


Windows 8.1 Upgrade crashed system entirely, repeat BSODs

  1. #1


    Posts : 4
    Windows 8.1

    Windows 8.1 Upgrade crashed system entirely, repeat BSODs


    Hi. I have a Toshiba laptop (Portege R835-P56X). I was running Windows 8 upgraded from Win 7. I successfully upgraded to Windows 8.1 but was having some problems with the Wifi. I followed the instructions to reset the TCP/IP Autotuning. When I restarted, Windows failed to start, and all repair & recovery options failed, so I cannot even access System Restore.

    Windows attempts Automatic Repair then shows options to "Restart" or "Advanced Options" but I am unable to click either one--the keyboard and keypad are both completely non-responsive.

    Unfortunately, I do not even have a Win 8 disk to use for a repair. I do have a disk image from just before I upgraded to Win 8.1. The problem is: how to access it?

    I did a legitimate upgrade from Windows 7 and have a license for Win 8 with Media Center, but unfortunately cannot locate my original email, so Windows won't send me a Windows 8 DVD.

    I'm tempted to simply restore to factory settings and Windows 7, which I'm running on my other PC without all these hellish problems. I hate Windows 8 anyway.

    Any ideas? Anyone?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    I do have a disk image from just before I upgraded to Win 8.1. The problem is: how to access it?
    Did you also "create a rescue disk" during that 8.0 system imaging process as directed at the end of the process? If so, you can boot to that and use it to do a "recover from a previously created system image" option. However, if you did not, you mat be able to create a "recovery drive" in 8.1 and try to use it to recover your 8.0 image but I have found that process to be very selective when trying to use a recovery drive made on one version of Windows and trying to restore a different or earlier system image. However, since I have never specifically tried it under your current circumstances, I cannot say conclusively if it will work or not.

    Click image for larger version

    Good luck, hope this helps a bit.

    my2cents
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8.1


    I'm facing a similar problem here after upgrading from Windows 8 to Windows 8.1 to my Lenovo Yoga13

    After updating to Windows 8.1, my PC is unable to restart with the following message displayed:

    1) Preparing automatic repair
    2) Diagnosing your PC
    3) Your PC did not start correctly

    Here I am given 2 options:
    a) Restart
    b) Advanced Options.

    Option (a) will keep me in the same loop. I have tried most of the options in (b) but nothing works out. The only extra clue I got is when I go to Startup Settings and select option 9)" Disable automatic restart after failure" from which an additional message was displayed:

    error: INACCESSIBLE_BOOT_DEVICE


    I did not make any backup beforehand and now I'm hoping to restore to my previous setting without losing any files/data. Or it would be even better I could solve the problem without any restoration.

    Please help. I cannot access to the Windows start-up anymore, not even in Safe Mode.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    @joeboy: Hi, it might be best if you start your own thread because the recommendations may be somewhat different for your specific situation.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    My problem is that when I get to the screen with options "Restart" or "Advanced Options", I am unable to select either one. The keyboard and keypad are completely dead, no response.

    This occurs even with a borrowed Windows 8 disk.
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    I recall that back in the XP days, there were utilities that would boot in such a situation, such as Bootmaster. Is there any recommended utility like that for Win 8?
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Never mind. I created a Startup Disk from EaseUS Todo Backup and used that to restore a backup disk image I had from a few weeks ago. Lost a few things, but not terrible. I think I'll stick with Windows 8.0.
      My System SpecsSystem Spec

  8. #8


    Posts : 21
    Windows 8.1


    I have a, somewhat, different problem. I get the BSOD when I restart, or shutdown. In fact, when I try to shutdown normally, it just restarts. That's a new one on me.

    Immediately after I reinstalled 8.1, until I got the drivers al compatible, I was getting that all f the time. But today, after we did an update form Windows, it just flew into this new style rage.

    What's up with this? Any ideas?
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by djbillyd View Post
    What's up with this? Any ideas?
    See Brink's thread at the top of the Crash and Debug subforum. We'll fix it all up, no prob.
      My System SpecsSystem Spec

  10. #10


    Posts : 21
    Windows 8.1


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by djbillyd View Post
    What's up with this? Any ideas?
    See Brink's thread at the top of the Crash and Debug subforum. We'll fix it all up, no prob.
    'Preciate it! If anybody can fix it, Brink can. That boy is the BOMB!
      My System SpecsSystem Spec

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