Windows 8 and 8.1 Forums


Can't install a WIndows update (code 80073712)

  1. #1

    Can't install a WIndows update (code 80073712)


    One of my updates won't install.

    Update For Windows 8.1 Preview For x64-based Systems (KB2863312)

    This is not just a problem with that one update, but apparently when there's an error with Windows Update it also blocks everything from updating in the Windows Store, which also means I'll never see the 8.1 update until this is fixed. I've tried everything I can find but I still get the error.

    One thing I tried was SFC /scannow in Command Prompt It did find a problem that it couldn't fix

    Click image for larger version

    I think this is the part of the CBS log that it's referrring to:

    2013-10-17 18:35:06, Info CSI 0000078d [SR] Verify complete
    2013-10-17 18:35:06, Info CSI 0000078e [SR] Verifying 1 components
    2013-10-17 18:35:06, Info CSI 0000078f [SR] Beginning Verify and Repair transaction
    2013-10-17 18:35:06, Info CSI 00000790 [SR] Verify complete
    2013-10-17 18:35:06, Info CSI 00000791 [SR] Repairing 3 components
    2013-10-17 18:35:06, Info CSI 00000792 [SR] Beginning Verify and Repair transaction
    2013-10-17 18:35:06, Info CSI 00000793 Hashes for file member \??\C:\WINDOWS\SysWOW64\lt-LT\comdlg32.dll.mui do not match actual file [l:32{16}]"comdlg32.dll.mui" :
    Found: {l:32 b:z27lwxanwaA7gptM0r8hloK5hb5rPSdP516r/Bi5QaM=} Expected: {l:32 b:jxsUlxcBdWsXBTPt2MIobmhdeewkxGDvhXDG4KX3PQY=}

    2013-10-17 18:35:06, Info CSI 00000794 [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\WINDOWS\SysWOW64\lt-LT"\[l:32{16}]"comdlg32.dll.mui" from store
    Any help would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    One thing I tried was SFC /scannow in Command Prompt It did find a problem that it couldn't fix
    Try running the sfc /scannow again and if issues are found, follow immediately with this message to see if corrections are made:

    Dism /Online /Cleanup-Image /RestoreHealth

    Good luck.
      My System SpecsSystem Spec

  3. #3


    I'll try again in that order, though the DISM commands were part of another thing I tried.
      My System SpecsSystem Spec

  4. #4


    I finally got everything all clear in DOS and was all excited so I tried the Update and got the error again.

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    OK here's something new. There was an optional update from nVidia, which I had been ignoring since I get my nVida drivers straight from the source. But iI installed it anyway. Then I rebooted and tried the Win update again. No error message! BUT... I rebooted as it requested, opened Win Update and there was the update again sitting there waiting. Huh?? Under "Updates were installed" It lists the time from a few minutes ago and says "failed". So I installed it again. Same thing, it worked perfectly but after rebooting, there it was still sitting there.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    I finally got everything all clear in DOS
    Not sure what you mean here but I think I know what you are implying. You also failed to give us specifics about the one update that failed to install. You then follow up with a generalized sequence of events and that lacks specific detail as well. Please understand that I am trying to give you some constructive feedback so you can provide more specific details in any subsequent posts. Good luck and I hope you get your issue resolved.
      My System SpecsSystem Spec

  7. #7


    Well by all clear in DOS I mean no errors like I posted above. I'm not sure what specifics you need. I posted which updated caused the problem and what error code it gave, then what I attempted to do to solve it and what error that gave. Not sure how much more specific I can get. I thought I did a pretty good job compared to the average user honestly.

    if it helps, another couple of things I tried before what I posted here are from this page
    Error Code 0x80073712 occurs in Windows Update or Microsoft Update

    The Windows Update Troubleshooter, then the DISM tool.

    Edit:
    I forgot the Troubleshooter did show something that it didn't fix, which was why I moved on to other things.

    Click image for larger version
      My System SpecsSystem Spec

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