Windows 8 and 8.1 Forums


Windows 8.1 update won't download. Error code 0x80240031

  1. #11


    Kent UK
    Posts : 6
    Windows 8


    I am getting the same message. ISP is BT (UK) but I have installed 8.1 on another computer using same broadband. I have uninstalled Norton Internet Security so it is not being blocked there so any help would be welcome.

      My System SpecsSystem Spec

  2. #12


    Quote Originally Posted by in2jesus View Post
    I'm pretty sure I know what the problem is. It's my ISP Verizon 4G LTE. They must be blocking it for some reason.

    I just got the exact same error on my laptop as I got on my desktop computer. Using the same LAN.

    If anyone else is getting this update error using wireless Verizon 4G LTE, please let me know. That will confirm my suspicions.

    I am having this problem on Verizon LTE as well. But i am still not convinced the ISP is the problem.
      My System SpecsSystem Spec

  3. #13


    Weird. I just connected through a VPN and it is downloading the update over LTE now.
      My System SpecsSystem Spec

  4. #14


    Posts : 25
    Windows 8.1 Pro / 7 Ultimate


    I ?think? I just verified that Verizon 4G is my problem. I took my laptop into town for lunch at the local restaurant, where they have free Internet, and it started to download. And I got no errors..

    SOLUTION: Verizon (4G) was blocking this update, as my home laptop was not able to download the update. After driving into town it worked (on a cable LAN). But this has not been confirmed by anyone else with Verizon 4G, as far as I know.
    Last edited by in2jesus; 18 Oct 2013 at 12:04.
      My System SpecsSystem Spec

  5. #15


    Posts : 2
    windows 8 64 bit


    Same problem here Charter cable no download limits, I used the WSReset.exe to reset Windows Store cache

    Downloading right now, we shall see
      My System SpecsSystem Spec

  6. #16


    Posts : 1
    windows 8.1 Pro


    I made sure all updates were done and then tried to install 8.1. After several tries and failures, I removed AVG 2014 from my laptop, rebooted and tried again. It worked!!!

    My desktop installed on the first try and I was not using AVG 2014.

    Anyway that's what worked for me...
      My System SpecsSystem Spec

  7. #17


    Posts : 2
    Win 8 Pro Media Center


    Quote Originally Posted by in2jesus View Post
    I ?think? I just verified that Verizon 4G is my problem. I took my laptop into town for lunch at the local restaurant, where they have free Internet, and it started to download. And I got no errors..

    SOLUTION: Verizon (4G) was blocking this update, as my home laptop was not able to download the update. After driving into town it worked (on a cable LAN). But this has not been confirmed by anyone else with Verizon 4G, as far as I know.
    I can confirm this I have been trying to install on desktop at home over Verizon 4G, but can't. I installed on my Surface Pro yesterday at work no problem.
      My System SpecsSystem Spec

  8. #18


    Posts : 25
    Windows 8.1 Pro / 7 Ultimate


    Quote Originally Posted by Hopper View Post
    Quote Originally Posted by in2jesus View Post
    I ?think? I just verified that Verizon 4G is my problem. I took my laptop into town for lunch at the local restaurant, where they have free Internet, and it started to download. And I got no errors..

    SOLUTION: Verizon (4G) was blocking this update, as my home laptop was not able to download the update. After driving into town it worked (on a cable LAN). But this has not been confirmed by anyone else with Verizon 4G, as far as I know.
    I can confirm this I have been trying to install on desktop at home over Verizon 4G, but can't. I installed on my Surface Pro yesterday at work no problem.
    I guess I can understand why they would do this. But when a person has no other alternatives for their home Internet service...it's frustrating. Fortunately this kind or thing doesn't happen very often. Anyway thanks for confirming this.
      My System SpecsSystem Spec

  9. #19


    Posts : 1
    Windows 8


    I am getting the exact same error code: I had windows 7 also and changed over to Windows 8. I have tried repeatedly to download Windows 8.1 and have gotten the Error Code 0x80240031 every time. I have tried what was suggested to "in2jesus", but have had no successes. I also made sure that all of my windows updates were current. Is there any one who can help us with the problem?
      My System SpecsSystem Spec

  10. #20


    Posts : 2
    win8 pro


    I can confirm Verizon is the problem for me. I experienced the same issue and error. After reading some of the comments above I switched to my DSL network instead of my Verizon 4G home fusion network. Problem went away immediately and is now downloading. Problem now is my DSL network link is only 1.5 mb/s. So in about a day and a half it will be complete.
      My System SpecsSystem Spec

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Windows 8.1 update won't download. Error code 0x80240031
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