Windows 8 and 8.1 Forums

New mobo + ssd, activation problems

  1. #1

    Posts : 2
    Windows 8

    New mobo + ssd, activation problems

    I have found many threads about this (common) problem. My motherboard died, and I replaced it with a new one, a new processor, and added an ssd while I was at it. The old C: drive is intact, but not installed - so I could potentially reinstall it and and use it temporarily. But I would like to have a new install present. So I did a new install with my old Windows 8 pro disk and key. It did not activate. I followed the instructions here Activate Windows 8 by Phone and after reading the string of numbers the recording told me my product was not valid. I did not hang up, as it says at the end of the instructions, but microsoft did. I can't seem to find a simple support number to call and talk to an actual rep to tell them what happened.

    I would like to do that. But I guess that I could reinstall the old HDD with the previous (activated) installation of Win8 on it and deactivate it? Would that allow me to then remove the old HDD and boot from the SSD and have my key work, or activate by phone?

    It seems like it would be easiest to just talk to a rep, as that solution worked for many people on this forum with the same problem it appears. How could I get a Win8 activation rep or tech support on the telephone?



      My System SpecsSystem Spec

  2. #2

    Posts : 22,568
    64-bit Windows 10

    Hello Craig, and welcome to Eight Forums.

    1. You need to try between business hours and days:

    United States: Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    Canada: Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    TTY customers: , Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

    2. You can try the following direct activation numbers:

    Direct Activation number: (888) 725-1047

    If you live somewhere else:
    Try the appropriate phone number listed here: Microsoft Activation Centers Worldwide Telephone Numbers:
    Microsoft Volume Licensing - Activation Centers

    Microsoft Support Contact Information: Microsoft Support
    General Microsoft contact site: Microsoft Support
    1-800-642-7676 (1-800-MICROSOFT)

    Hope this helps,
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Awesome! Thanks Brink.

    I'll try over the phone on Monday. I'm not going to mark this solved until I do that (and hopefully it works).

    thanks again.
      My System SpecsSystem Spec

  4. #4

    Posts : 22,568
    64-bit Windows 10

    You're welcome. Please let us know how it went.
      My System SpecsSystem Spec

  5. #5

    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)

    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
    (most lines are 24/7)
      My System SpecsSystem Spec

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