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Error 0xC0000022 while trying to activate

  1. #1

    Error 0xC0000022 while trying to activate


    First off I'd like to mention that I referred to this thread and tried a couple of steps inside but to no avail: Activation Error 0XC0000022 (Access Denied)

    I've been getting the blue "Activate Windows Now" screen pop up on me and whenever I tried to activate it through slui.exe 4 it doesn't work.

    Click image for larger version

    After clicking on close, I come to the activation page where there are no numbers displayed. I've tried slui.exe 3 and manually keying in my product key but it doesn't work as well.

    Click image for larger version

    Something I've noticed is that my sppsvc.exe cannot be started (Error 5: Access is denied).

    Hope someone can help, I'm at my wits end!

    Thanks.

      My System SpecsSystem Spec

  2. #2


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    Please run the following commands in an Elevated Command Prompt and post the results...

    SC QC SPPSVC
    SC SDSHOW SPPSVC
    SC SDSHOW PLUGPLAY
    REG QUERY "HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList" /s

    Here are some instructions to make life easier
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by NoelDP View Post
    Please run the following commands in an Elevated Command Prompt and post the results...

    SC QC SPPSVC
    SC SDSHOW SPPSVC
    SC SDSHOW PLUGPLAY
    REG QUERY "HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList" /s

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
    Hi NoelDP, thanks for your reply.

    Here is the result:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>SC QC SPPSVC
    [SC] QueryServiceConfig SUCCESS


    SERVICE_NAME: SPPSVC
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Software Protection
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\NetworkService


    C:\Windows\system32>SC SDSHOW SPPSVC


    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)


    C:\Windows\system32>SC SDSHOW PLUGPLAY


    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)


    C:\Windows\system32>REG QUERY "HKLM\Software\Microsoft\Windows NT\CurrentVersion
    \ProfileList" /s


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
    Default REG_EXPAND_SZ %SystemDrive%\Users\Default
    ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
    ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData
    Public REG_EXPAND_SZ %SystemDrive%\Users\Public


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    Flags REG_DWORD 0xc
    ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprof
    ile
    Sid REG_BINARY 010100000000000512000000
    RefCount REG_DWORD 0x1
    State REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService


    Flags REG_DWORD 0x0
    State REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
    ce
    Flags REG_DWORD 0x0
    State REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-2797715272-142484879-3383199193-1001
    ProfileImagePath REG_EXPAND_SZ C:\Users\UpdatusUser
    Flags REG_DWORD 0x0
    State REG_DWORD 0x0
    Sid REG_BINARY 01050000000000051500000048BFC1A68F257E08D985A7C9E903000
    0
    ProfileAttemptedProfileDownloadTimeLow REG_DWORD 0x0
    ProfileAttemptedProfileDownloadTimeHigh REG_DWORD 0x0
    ProfileLoadTimeLow REG_DWORD 0x0
    ProfileLoadTimeHigh REG_DWORD 0x0
    RefCount REG_DWORD 0x1


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-2797715272-142484879-3383199193-1002
    ProfileImagePath REG_EXPAND_SZ C:\Users\Ian
    Flags REG_DWORD 0x0
    State REG_DWORD 0x0
    Sid REG_BINARY 01050000000000051500000048BFC1A68F257E08D985A7C9EA03000
    0
    Migrated REG_BINARY 70758DAD7C42CE01
    ProfileAttemptedProfileDownloadTimeLow REG_DWORD 0x0
    ProfileAttemptedProfileDownloadTimeHigh REG_DWORD 0x0
    ProfileLoadTimeLow REG_DWORD 0x0
    ProfileLoadTimeHigh REG_DWORD 0x0
    RefCount REG_DWORD 0x3
    RunLogonScriptSync REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-2797715272-142484879-3383199193-1005
    ProfileImagePath REG_EXPAND_SZ C:\Users\Mum
    Flags REG_DWORD 0x0
    State REG_DWORD 0x0
    Sid REG_BINARY 01050000000000051500000048BFC1A68F257E08D985A7C9ED03000
    0
    Migrated REG_BINARY 50D232AD7C42CE01
    ProfileAttemptedProfileDownloadTimeLow REG_DWORD 0x0
    ProfileAttemptedProfileDownloadTimeHigh REG_DWORD 0x0
    ProfileLoadTimeLow REG_DWORD 0x0
    ProfileLoadTimeHigh REG_DWORD 0x0
    RefCount REG_DWORD 0x1
    RunLogonScriptSync REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-2797715272-142484879-3383199193-500
    ProfileImagePath REG_EXPAND_SZ C:\Users\Administrator
    Flags REG_DWORD 0x0
    State REG_DWORD 0x100
    Sid REG_BINARY 01050000000000051500000048BFC1A68F257E08D985A7C9F401000
    0
    ProfileAttemptedProfileDownloadTimeLow REG_DWORD 0x0
    ProfileAttemptedProfileDownloadTimeHigh REG_DWORD 0x0
    ProfileLoadTimeLow REG_DWORD 0x0
    ProfileLoadTimeHigh REG_DWORD 0x0
    RefCount REG_DWORD 0x0
    RunLogonScriptSync REG_DWORD 0x0
      My System SpecsSystem Spec

  4. #4


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    That all seems normal.

    Please open an Elevated Command Prompt window (in Start, type 'Command' - a Command Prompt icon will appear, right-click on it, and select Run as Administrator)
    At the Prompt, type

    Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

    (note the spaces!)
    two files will be put on your desktop -
    open the 'report.txt' file in Notepad, and copy/paste the results to your response - you can ignore the repfiles.cab file for the moment, as it's only backup data
      My System SpecsSystem Spec

  5. #5


    Here are the results of report.txt:

    <DiagReport>
    <LicensingData>
    <ToolVersion>6.2.9200.16384</ToolVersion>
    <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
    <LicensingStatusReason>0xC004F014</LicensingStatusReason>
    <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
    <LocalGenuineResultP>0</LocalGenuineResultP>
    <LastOnlineGenuineResult></LastOnlineGenuineResult>
    <GraceTimeMinutes>0</GraceTimeMinutes>
    <TotalGraceDays>0</TotalGraceDays>
    <ValidityExpiration></ValidityExpiration>
    <ActivePartialProductKey>D667T</ActivePartialProductKey>
    <ActiveProductKeyPid2>00179-60527-82669-AAOEM</ActiveProductKeyPid2>
    <OSVersion>6.2.9200.2.00010300.0.0.101</OSVersion>
    <ProductName>Windows 8</ProductName>
    <ProcessorArchitecture>x64</ProcessorArchitecture>
    <EditionId>Core</EditionId>
    <BuildLab>9200.win8_rtm.120725-1247</BuildLab>
    <TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone>
    <ActiveSkuId></ActiveSkuId>
    <ActiveSkuDescription></ActiveSkuDescription>
    <ProductUniquenessGroups></ProductUniquenessGroups>
    <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId>
    <ActiveProductKeyPidEx>05426-01796-052-782669-02-1033-9200.0000-0522013</ActiveProductKeyPidEx>
    <ActiveProductKeyChannel>OEM:DM</ActiveProductKeyChannel>
    <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
    <OfflineInstallationId></OfflineInstallationId>
    <DomainJoined>false</DomainJoined>
    <ComputerSid>S-1-5-21-2797715272-142484879-3383199193</ComputerSid>
    <ProductLCID>1033</ProductLCID>
    <UserLCID>18441</UserLCID>
    <SystemLCID>1033</SystemLCID>
    <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
    <ServiceAvailable>false</ServiceAvailable>
    <OemMarkerVersion>0x00020001</OemMarkerVersion>
    <OemId>ACRSYS</OemId>
    <OemTableId>ACRPRDCT</OemTableId>
    <Manufacturer>Acer</Manufacturer>
    <Model>Predator G3620</Model>
    <InstallDate>20130426205126.000000+480</InstallDate>
    </LicensingData>
    <HealthCheck>
    <Result>PASS</Result>
    <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
    <ServerProps>0xc0000022</ServerProps>
    </GenuineAuthz>
    </DiagReport>

      My System SpecsSystem Spec

  6. #6


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    The problem is that the system is unable to properly read the Product Key.
    This can be due to a number of things, so let's start with solutions that have worked in Win7...

    Has Norton software ever been installed on this machine? What is your current AV?

    Open Windows Explorer

    Navigate to theC:\Windows folder

    Find the Servicing sub-folder and right-click on it
    select Properties

    Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.
    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.
    OK out, and exit Windows Explorer.

    Reboot twice

    Post a new Licensingdiag report.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by NoelDP View Post
    The problem is that the system is unable to properly read the Product Key.
    This can be due to a number of things, so let's start with solutions that have worked in Win7...

    Has Norton software ever been installed on this machine? What is your current AV?

    Open Windows Explorer

    Navigate to theC:\Windows folder

    Find the Servicing sub-folder and right-click on it
    select Properties

    Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.
    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.
    OK out, and exit Windows Explorer.

    Reboot twice

    Post a new Licensingdiag report.
    Nope, I never installed Norton. This computer is fairly new and the only anti-virus I have ever installed is Windows Defender (the one from the Microsoft website).

    <DiagReport>
    <LicensingData>
    <ToolVersion>6.2.9200.16384</ToolVersion>
    <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
    <LicensingStatusReason>0xC004F014</LicensingStatusReason>
    <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
    <LocalGenuineResultP>0</LocalGenuineResultP>
    <LastOnlineGenuineResult></LastOnlineGenuineResult>
    <GraceTimeMinutes>0</GraceTimeMinutes>
    <TotalGraceDays>0</TotalGraceDays>
    <ValidityExpiration></ValidityExpiration>
    <ActivePartialProductKey>D667T</ActivePartialProductKey>
    <ActiveProductKeyPid2>00179-60527-82669-AAOEM</ActiveProductKeyPid2>
    <OSVersion>6.2.9200.2.00010300.0.0.101</OSVersion>
    <ProductName>Windows 8</ProductName>
    <ProcessorArchitecture>x64</ProcessorArchitecture>
    <EditionId>Core</EditionId>
    <BuildLab>9200.win8_rtm.120725-1247</BuildLab>
    <TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone>
    <ActiveSkuId></ActiveSkuId>
    <ActiveSkuDescription></ActiveSkuDescription>
    <ProductUniquenessGroups></ProductUniquenessGroups>
    <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId>
    <ActiveProductKeyPidEx>05426-01796-052-782669-02-1033-9200.0000-0522013</ActiveProductKeyPidEx>
    <ActiveProductKeyChannel>OEM:DM</ActiveProductKeyChannel>
    <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
    <OfflineInstallationId></OfflineInstallationId>
    <DomainJoined>false</DomainJoined>
    <ComputerSid>S-1-5-21-2797715272-142484879-3383199193</ComputerSid>
    <ProductLCID>1033</ProductLCID>
    <UserLCID>18441</UserLCID>
    <SystemLCID>1033</SystemLCID>
    <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
    <ServiceAvailable>false</ServiceAvailable>
    <OemMarkerVersion>0x00020001</OemMarkerVersion>
    <OemId>ACRSYS</OemId>
    <OemTableId>ACRPRDCT</OemTableId>
    <Manufacturer>Acer</Manufacturer>
    <Model>Predator G3620</Model>
    <InstallDate>20130426205126.000000+480</InstallDate>
    </LicensingData>
    <HealthCheck>
    <Result>PASS</Result>
    <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
    <ServerProps>0xc0000022</ServerProps>
    </GenuineAuthz>
    </DiagReport>

    EDIT: I went to check the C:\Windows\servicing folder's properties after the two reboots and the read-only box is checked again, is this intended? Thanks.
      My System SpecsSystem Spec

  8. #8


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    Do you actually mean 'ticked' or is there merely a 'blob' in the box? The 'blob' is normal - because technically, folders cannot be made read-only in the same way that files can. A 'tick' would be very unusual (if not unique).

    There's no change in the report.
    Unfortunately, the Win8 report isn't as complete as the MGADiag for Windows7/Vista - and leaves a lot to the imagination.

    Despite the fact that there are no file tampers showing, a filescan may be a good idea.

    Open an Elevated Command Prompt, and run the following command

    SFC /SCANNOW

    It will take 15 or so minutes - be patient.
    When complete, reboot, then copy the file c:\Windows\Logs\CBS\CBS.log to your desktop, compress it, then attach it to your reply.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by NoelDP View Post
    Do you actually mean 'ticked' or is there merely a 'blob' in the box? The 'blob' is normal - because technically, folders cannot be made read-only in the same way that files can. A 'tick' would be very unusual (if not unique).

    There's no change in the report.
    Unfortunately, the Win8 report isn't as complete as the MGADiag for Windows7/Vista - and leaves a lot to the imagination.

    Despite the fact that there are no file tampers showing, a filescan may be a good idea.

    Open an Elevated Command Prompt, and run the following command

    SFC /SCANNOW

    It will take 15 or so minutes - be patient.
    When complete, reboot, then copy the file c:\Windows\Logs\CBS\CBS.log to your desktop, compress it, then attach it to your reply.
    Oops, I meant blob then.

    Here is the file attached.

    I get this message while running the sfc /scannow:

    Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 49% complete.


    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    Error 0xC0000022 while trying to activate Attached Files
      My System SpecsSystem Spec

  10. #10


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    The SFC scan appears to have crashed because of the following error...

    Code:
    2013-09-16 19:26:38, Info                  CSI    0000040d [SR] Verifying 100 (0x0000000000000064) components
    2013-09-16 19:26:38, Info                  CSI    0000040e [SR] Beginning Verify and Repair transaction
    2013-09-16 19:26:39, Error                 CSI    0000040f (F) STATUS_OBJECT_NAME_NOT_FOUND #4453295# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0, name= ("null")}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0x481a6dc3f8->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[94]"\??\C:\Windows\WinSxS\amd64_netathrx.inf_31bf3856ad364e35_6.2.9200.16384_none_cbd5fabae1c7796a"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x481a6dc3d8, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
    [gle=0xd0000034]
    2013-09-16 19:26:39, Error                 CSI    00000410@2013/9/16:11:26:39.642 (F) base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
    [gle=0x80004005]
    2013-09-16 19:26:39, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
    I'm not sure about how to deal with this type of error (especially in Windows 8!) so I'm going to ask for help.
      My System SpecsSystem Spec

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Error 0xC0000022 while trying to activate
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