Windows 8 and 8.1 Forums


Error 0xC0000022 while trying to activate

  1. #21


    Posts : 2,191
    Windows 8.1


    Update: I don't know how this works but Acer apparently offers some sort of eRecovery service that can get you back to factory defaults. It requires one to enter a serial number and where it goes from there, I cannot say but it sure looks interesting:

    https://store.acer.com/store?Action=...&SiteID=acerna

      My System SpecsSystem Spec

  2. #22


    Quote Originally Posted by my2cents View Post
    OK, thanks for that understandable explanation. However, since the product key is embedded in the BIOS, I wouldn't trust Belarc Advisor to reveal the true key and that may just be your issue here. So, with that said, can anyone confirm my suspicion that the good old Belarc Advisor is no longer a reliable source and/or confirm that it still works for that intention?
    I would be pretty mad if this was the cause of all the trouble. I didn't know how to extract my product key and came across Belarc. What do you suspect it does? Interfere with permissions? Please advise me if you do get more info regarding your suspicion!
      My System SpecsSystem Spec

  3. #23


    Quote Originally Posted by my2cents View Post
    Update: I don't know how this works but Acer apparently offers some sort of eRecovery service that can get you back to factory defaults. It requires one to enter a serial number and where it goes from there, I cannot say but it sure looks interesting:

    https://store.acer.com/store?Action=...&SiteID=acerna
    I was considering the option of resetting my computer to defaults as a last resort - not too sure if a clean wipe would solve the problem.
      My System SpecsSystem Spec

  4. #24


    Posts : 2,191
    Windows 8.1


    I can only tell you that I have run across this before in some way, shape, or form. However, I can not tell you specifically that it does not work and that's why I asked the other forum members to confirm my suspicions. However, I do remember other forum members trying to use several methods to recover their key and several failed. In fact, I'm not sure I ever remember any that worked. Now, I could be all wrong but wait for others to respond; however, its a darn shame that most manufacturer's (if not all) abandoned the practice of placing the key on a label like they did before. Good luck.
      My System SpecsSystem Spec

  5. #25


    Quote Originally Posted by my2cents View Post
    I can only tell you that I have run across this before in some way, shape, or form. However, I can not tell you specifically that it does not work and that's why I asked the other forum members to confirm my suspicions. However, I do remember other forum members trying to use several methods to recover their key and several failed. In fact, I'm not sure I ever remember any that worked. Now, I could be all wrong but wait for others to respond; however, its a darn shame that most manufacturer's (if not all) abandoned the practice of placing the key on a label like they did before. Good luck.
    I see. Yes, it's sad that the product keys are no longer given explicitly - however, a quick search on the Microsoft forums suggest that it is actually MS's initiative to remove the labels so as to prevent key stealing for Windows 8. Oh well! Thanks anyway!
      My System SpecsSystem Spec

  6. #26


    Posts : 2,191
    Windows 8.1


    it is actually MS's initiative to remove the labels
    Ok, thanks for that. So, have you considered trying that eRcovery link to see where it leads? I'm guessing you'll be able to download a recovery ISO that can be placed on a USB drive (per pictures on website). Moreover, I'm guessing (hoping) it will be a free "one-time" download because of the one-time restriction. Anyway, I would definitely give that a shot while you are waiting for other responses. Good luck.
      My System SpecsSystem Spec

  7. #27


    Quote Originally Posted by NoelDP View Post
    OK - let's look at some permissions things, then....

    Open an Elevated Command Prompt, and run the following commands...

    ICALCS C:\Windows\system32\sppsvc.* /t
    DIR C:\Windows\system32\sppsvc.* /s

    post the results.
    Hi Noel, I tried running the following commands again and they worked.

    Here are the results:

    Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>icacls C:\Windows\system32\sppsvc.* /t
    C:\Windows\system32\sppsvc.exe APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PAC
    KAGES:(F)
    NT AUTHORITY\SYSTEM:(F)
    BUILTIN\Administrators:(F)
    BUILTIN\Users:(F)
    NT SERVICE\TrustedInstaller:(F)


    C:\Windows\system32\en-US\sppsvc.exe.mui NT SERVICE\TrustedInstaller:(F)
    BUILTIN\Administrators:(RX)
    NT AUTHORITY\SYSTEM:(RX)
    BUILTIN\Users:(RX)
    APPLICATION PACKAGE AUTHORITY\ALL APPLI
    CATION PACKAGES:(RX)


    C:\Windows\system32\zh-CN\sppsvc.exe.mui NT SERVICE\TrustedInstaller:(F)
    BUILTIN\Administrators:(RX)
    NT AUTHORITY\SYSTEM:(RX)
    BUILTIN\Users:(RX)
    APPLICATION PACKAGE AUTHORITY\ALL APPLI
    CATION PACKAGES:(RX)


    Successfully processed 3 files; Failed processing 0 files


    C:\Windows\system32>DIR C:\Windows\system32\sppsvc.* /s
    Volume in drive C is Acer
    Volume Serial Number is A893-9974


    Directory of C:\Windows\system32


    26/07/2012 11:08 AM 4,881,408 sppsvc.exe
    1 File(s) 4,881,408 bytes


    Directory of C:\Windows\system32\en-US


    26/07/2012 03:48 PM 18,944 sppsvc.exe.mui
    1 File(s) 18,944 bytes


    Directory of C:\Windows\system32\zh-CN


    26/07/2012 01:27 AM 10,240 sppsvc.exe.mui
    1 File(s) 10,240 bytes


    Total Files Listed:
    3 File(s) 4,910,592 bytes
    0 Dir(s) 287,326,797,824 bytes free
    EDIT: I did a bit more googling and found out that I'm supposed to have a folder in this directory: %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    My SoftwareProtectionPlatform folder was missing and I created it. There is supposed to be a file inside it, tokens.dat, which stores all the activation data, but it isn't there. I'm going to try to restart my computer after creating this folder to see if Windows will put it there for me - perhaps it was because right from the start, this folder didn't exist.

    EDIT 2: Turned out restarting did nothing, no tokens.dat file spawned. I'll wait for your advice!
    Last edited by ianwongkj; 18 Sep 2013 at 05:04.
      My System SpecsSystem Spec

  8. #28


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    I'm not at all sure that folder still exists in Windows 8 - It certainly doesn't here

    Tokens.dat is actually in the C:\Windows\System32\spp\store folder.
      My System SpecsSystem Spec

  9. #29


    Quote Originally Posted by NoelDP View Post
    I'm not at all sure that folder still exists in Windows 8 - It certainly doesn't here

    Tokens.dat is actually in the C:\Windows\System32\spp\store folder.
    Oh, so that was a Windows 7 thing? Okay then

    What should I do next?

    Not sure if an MGADiag would be useful?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-Q7H2T-HC83C-D667T
    Windows Product Key Hash: wH4ZgZlPfA6ZBnZA+WUFhiQOEEg=
    Windows Product ID: 00179-60527-82669-AAOEM
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 6.2.9200.2.00010300.0.0.101
    ID: {C4C9DA4C-0D89-4436-8DF7-2DC91503AE3F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 8
    Architecture: 0x00000009
    Build lab: 9200.win8_rtm.120725-1247
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics:


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->
    File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4C9DA4C-0D89-4436-8DF7-2DC91503AE3F}</UGUID><Version>1.9.0027.0</Version><OS>6.2.9200.2.00010300.0.0.101</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D667T</PKey><PID>00179-60527-82669-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-2797715272-142484879-3383199193</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Predator G3620</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P11-A3</Version><SMBIOSVersion major="2" minor="7"/><Date>20121018000000.000000+000</Date></BIOS><HWID>711C3807018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="2002517378"/><App Id="02" Version="10" Result="5242880"/><App Id="04" Version="10" Result="80"/><App Id="05" Version="10" Result="46"/><App Id="06" Version="10" Result="2"/><App Id="07" Version="10" Result="72"/><App Id="0B" Version="10" Result="31"/><App Id="0C" Version="10" Result="62"/><App Id="0D" Version="10" Result="3"/><App Id="0E" Version="10" Result="17225126"/><App Id="0F" Version="10" Result="34078782"/><App Id="10" Version="10" Result="842844"/><App Id="11" Version="10" Result="8184"/><App Id="12" Version="10" Result="2392"/><App Id="13" Version="10" Result="5517064"/><App Id="14" Version="10" Result="-1794715078"/><App Id="15" Version="10" Result="62"/><App Id="16" Version="10" Result="843476"/><App Id="17" Version="10" Result="842764"/><App Id="18" Version="10" Result="2002527856"/><App Id="19" Version="10" Result="5475440"/><App Id="1A" Version="10" Result="842844"/><App Id="1B" Version="10" Result="62"/><App Id="1C" Version="10" Result="843528"/><App Id="1D" Version="10" Result="843476"/><App Id="1E" Version="10" Result="843492"/><App Id="1F" Version="10" Result="843372"/><App Id="20" Version="10" Result="2002551937"/><App Id="21" Version="10" Result="843476"/><App Id="22" Version="10" Result="5475440"/><App Id="23" Version="10" Result="5482472"/><App Id="24" Version="10" Result="844272"/><App Id="25" Version="10" Result="2002552026"/><App Id="26" Version="10" Result="2"/><App Id="28" Version="10" Result="34078782"/><App Id="29" Version="10" Result="842844"/><App Id="2B" Version="10" Result="843480"/><App Id="2D" Version="10" Result="34078782"/><App Id="2E" Version="10" Result="842844"/><App Id="2F" Version="10" Result="2002552032"/><App Id="31" Version="10" Result="6632946"/><App Id="32" Version="10" Result="843476"/><App Id="33" Version="10" Result="3801155"/><App Id="34" Version="10" Result="5701724"/><App Id="35" Version="10" Result="7209065"/><App Id="36" Version="10" Result="7274596"/><App Id="37" Version="10" Result="7536759"/><App Id="38" Version="10" Result="7536732"/><App Id="39" Version="10" Result="7536761"/><App Id="3A" Version="10" Result="6619252"/><App Id="3B" Version="10" Result="3342445"/><App Id="3C" Version="10" Result="6029362"/><App Id="3D" Version="10" Result="4653143"/><App Id="3E" Version="10" Result="5505089"/><App Id="3F" Version="10" Result="7536741"/><App Id="40" Version="10" Result="3014772"/><App Id="41" Version="10" Result="6357091"/><App Id="42" Version="10" Result="98"/><App Id="B6" Version="10" Result="-1794713686"/><App Id="B7" Version="10" Result="844272"/><App Id="B8" Version="10" Result="-1073741809"/><App Id="BA" Version="10" Result="843436"/><App Id="BB" Version="10" Result="2002535532"/><App Id="BC" Version="10" Result="2002535537"/><App Id="BD" Version="10" Result="-1794713750"/><App Id="BE" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="844272"/><App Id="C1" Version="10" Result="843396"/><App Id="C2" Version="10" Result="843444"/><App Id="C3" Version="10" Result="847764"/><App Id="C4" Version="10" Result="2003121650"/><App Id="C5" Version="10" Result="-497953762"/><App Id="C6" Version="10" Result="-2"/><App Id="C7" Version="10" Result="843452"/><App Id="C8" Version="10" Result="1958986197"/><App Id="C9" Version="10" Result="2"/><App Id="CA" Version="10" Result="844272"/><App Id="CB" Version="10" Result="844200"/><App Id="CC" Version="10" Result="1959008714"/><App Id="CD" Version="10" Result="-1073741809"/><App Id="D0" Version="10" Result="1959098695"/><App Id="D1" Version="10" Result="3145776"/><App Id="D2" Version="10" Result="5475432"/><App Id="D3" Version="10" Result="488"/><App Id="D4" Version="10" Result="1441814"/><App Id="D5" Version="10" Result="5475480"/><App Id="D7" Version="10" Result="5475432"/><App Id="D8" Version="10" Result="843532"/><App Id="D9" Version="10" Result="2002519459"/><App Id="DA" Version="10" Result="843604"/><App Id="DB" Version="10" Result="917684"/><App Id="DC" Version="10" Result="843548"/><App Id="DD" Version="10" Result="2002519459"/><App Id="DE" Version="10" Result="843620"/><App Id="DF" Version="10" Result="852220"/><App Id="E0" Version="10" Result="851968"/><App Id="E1" Version="10" Result="2"/><App Id="E3" Version="10" Result="843640"/><App Id="E4" Version="10" Result="2002520190"/><App Id="E5" Version="10" Result="843620"/><App Id="E6" Version="10" Result="2"/><App Id="E7" Version="10" Result="843640"/><App Id="E8" Version="10" Result="2002520253"/><App Id="E9" Version="10" Result="13068"/><App Id="EA" Version="10" Result="851968"/><App Id="EB" Version="10" Result="-4"/><App Id="EC" Version="10" Result="2002520292"/><App Id="ED" Version="10" Result="920368"/><App Id="EE" Version="10" Result="843720"/><App Id="EF" Version="10" Result="843724"/><App Id="F1" Version="10" Result="2002522462"/><App Id="F2" Version="10" Result="859812"/><App Id="F3" Version="10" Result="1"/><App Id="F5" Version="10" Result="1"/><App Id="F6" Version="10" Result="843664"/><App Id="F7" Version="10" Result="2002519861"/><App Id="F8" Version="10" Result="843912"/><App Id="F9" Version="10" Result="17225406"/><App Id="FA" Version="10" Result="843736"/><App Id="FB" Version="10" Result="859724"/><App Id="FC" Version="10" Result="16777216"/><App Id="FD" Version="10" Result="2"/><App Id="FE" Version="10" Result="843724"/><App Id="FF" Version="10" Result="2"/><App Id="00" Version="11" Result="857932"/><App Id="02" Version="11" Result="1952"/><App Id="03" Version="11" Result="2130239488"/><App Id="04" Version="11" Result="843772"/><App Id="05" Version="11" Result="2002522157"/><App Id="06" Version="11" Result="2130235392"/><App Id="07" Version="11" Result="843724"/><App Id="08" Version="11" Result="843720"/><App Id="09" Version="11" Result="843732"/><App Id="0B" Version="11" Result="844012"/><App Id="0C" Version="11" Result="844100"/><App Id="0D" Version="11" Result="2002517083"/><App Id="0E" Version="11" Result="1952"/><App Id="0F" Version="11" Result="857932"/><App Id="12" Version="11" Result="-194488364"/><App Id="13" Version="11" Result="1"/><App Id="14" Version="11" Result="24"/><App Id="15" Version="11" Result="3"/><App Id="17" Version="11" Result="2"/><App Id="18" Version="11" Result="3"/><App Id="19" Version="11" Result="2"/><App Id="1A" Version="11" Result="62"/><App Id="1B" Version="11" Result="843968"/><App Id="1C" Version="11" Result="2002523521"/><App Id="1D" Version="11" Result="3"/><App Id="1F" Version="11" Result="2"/><App Id="20" Version="11" Result="843912"/><App Id="21" Version="11" Result="843816"/><App Id="22" Version="11" Result="844468"/><App Id="24" Version="11" Result="2002523619"/><App Id="25" Version="11" Result="844012"/><App Id="26" Version="11" Result="64"/><App Id="31" Version="11" Result="-1073741515"/><App Id="37" Version="11" Result="5243488"/><App Id="39" Version="11" Result="-385875735"/><App Id="3D" Version="11" Result="-1073741515"/><App Id="3E" Version="11" Result="5252664"/><App Id="3F" Version="11" Result="5252664"/><App Id="40" Version="11" Result="843976"/><App Id="41" Version="11" Result="2002519232"/><App Id="42" Version="11" Result="2003


    Spsys.log Content: 0x80070002


    Licensing Data-->
    N/A, hr = 0x80070424


    Windows Activation Technologies-->
    N/A


    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAEAAQACAAAABQABAAEAHKKEs14+dvEoVcD3EAI2NgqZRrzKvvYXJMu+iJZj


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    FACP ACRSYS ACRPRDCT
    APIC ACRSYS ACRPRDCT
    DMAR INTEL SNB
    HPET ACRSYS ACRPRDCT
    FPDT ACRSYS ACRPRDCT
    MCFG ACRSYS ACRPRDCT
    MSDM ACRSYS ACRPRDCT
    SLIC ACRSYS ACRPRDCT
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    ASF! INTEL HCG
    BGRT ACRSYS ACRPRDCT
    I'll just leave this here just in case.
      My System SpecsSystem Spec

  10. #30


    Hi Noel,

    I have some changes to my errors:

    Click image for larger version

    This comes after:

    Navigating to the C:\Windows\system32 folder
    Selecting properties
    Clearing the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
    Clicking on Apply
    Making sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.
    Accepting the Administrator prompt.
    Clicking 'Ignore all' when the error pops up.
    Rebooting twice.

    I have 16GB of RAM so I don't see how this could happen...
      My System SpecsSystem Spec

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Error 0xC0000022 while trying to activate
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