Windows 8 and 8.1 Forums

Activation problem

  1. #1


    Posts : 10
    windows 8

    Activation problem


    I installed win8 prof on my computer. Then I had a complete crash. I got a new motherboard and cpu. I reinstalled Win 8 Prof in the usual manner. I went to activate it and was refused since I had activated on the old motherboard.
    It tells me that that serial number had already been used on another computer. So I did a telephone activation and it went through ok but I'm still getting a demand for activation in the action center.

    How do I handle this ?

    Any assistance appreciated.

    Regards,

    Werner

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    windows 8


    I went through same thing when I had to return a machine and had paid upgrade. Run slmgr -dlv from a command prompt , it will tell you status of license. The phone activation just gives you the key, when you activate it checks. Did you actually talk to someone, or auto phone activation. If Auto probably still using the original keys that came with that license.
    I had to press whatever button puts you through to a human, when you phone activate. Then you tell them the story and they will create a new set of keys for you to enter. Have a pen and paper ready. You put that new set to numbers in and then you should be able to activate.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    windows 8


    Thanks. This time I talked tosomeone and then went into the system with step 3 with the activation key she set up for me.
    It looks good the "not activated" message is gone so it looks like it's solved. Again thanks for your help

    Regards,

    Werner
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    windows 8


    Glad to be of help. Any "retail" key can only be used once to activate. (unlike Enterprise version keys which can be used multiple times and is provided to businesses that purchase multiple copies )
    So if you change PC significanlty, or have to replace it you must talk to someone at Microsoft and convince them you have a legitimate reason for needed a new key.

    slmgr -dlv (display licensing verbose) will show you the status of you machine, if it is in notification period and not "licensed" you get annoyed all the time and have reduced functionality.
      My System SpecsSystem Spec

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