puppydogpie
New Member
- Messages
- 1
I have just tried to install critical updates on my mum's new laptop which is a HP g6-2244sa. It got to 13% and then froze on the purple screen. Was unable to do anything or even shut down as no screen options at all. Tried cntrl alt delete for task manager but that didnt work. Even power button on keyboard did not work. Eventually shut down by holding power button down but when I restarted it we were still configuring updates and got to 13& and froze again. Managed to use system restore to earlier date eventually but am worried about trying installing these windows updates again. Help please. Thank you
My Computer
System One
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- OS
- windows 8
- System Manufacturer/Model
- hp pavillion g6 2244sa