Windows 8 and 8.1 Forums


Did MS just kill the Windows oem market ?

  1. #51


    Posts : 636
    Windows 7/8


    Quote Originally Posted by stefalopod View Post
    Acer founder Stan Shih on Wednesday referred to Microsoft's recently-announced Surface tablet as merely a tool to boost adoption of Windows 8, saying that the Redmond-based company has no real intention to enter the hardware game.
    If this is true, then you can bet Microsoft won't be putting a lot of cash into a dedicated Surface support environment. ...no Microsoft Surface help desk next door to your apple store.

    I had my doubts about ongoing support for the Surfance anyhow, and that's reason enough for me to stay loyal to a reputable OEM.
    That Acer quote is completely backwards. Seems almost delusional. It's pretty obvious that the entire point of forcing Metro on the desktop is to get everyone used to the interface so they'll WANT to buy win8 tablets and phones. :/ Metro is so NOT a desktop interface it's existance there is completely baffling until you consider the tablet/phone strategy.

    But I guess as the CEO of a tablet competitor it might make him sleep better at night having that little fantasy...

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  2. #52


    Posts : 454
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by FSeal View Post
    Quote Originally Posted by stefalopod View Post
    Acer founder Stan Shih on Wednesday referred to Microsoft's recently-announced Surface tablet as merely a tool to boost adoption of Windows 8, saying that the Redmond-based company has no real intention to enter the hardware game.
    If this is true, then you can bet Microsoft won't be putting a lot of cash into a dedicated Surface support environment. ...no Microsoft Surface help desk next door to your apple store.

    I had my doubts about ongoing support for the Surfance anyhow, and that's reason enough for me to stay loyal to a reputable OEM.
    That Acer quote is completely backwards. Seems almost delusional. It's pretty obvious that the entire point of forcing Metro on the desktop is to get everyone used to the interface so they'll WANT to buy win8 tablets and phones. :/ Metro is so NOT a desktop interface it's existance there is completely baffling until you consider the tablet/phone strategy.

    But I guess as the CEO of a tablet competitor it might make him sleep better at night having that little fantasy...
    Like I said, Shih is retired, and be may just be a foolish old man. My point was that if he's right, what does that say about Microsoft? Are they really going to the trouble of creating these awkward things intending all along for them to fail? How crazy would that be? If the Microsoft Surface isn't a big seller, that's a huge black eye to Microsoft, because it puts an exclamation point on the fact that they're not Apple, and no one wants a tablet from them. If it sells big, it doesn't help OEMs because it competes with them. If it doesn't sell big, it doesn't help OEMs in the Shih sense, and it kills Microsoft. I read the Surface as more desperation from Microsoft, which is suffering from corporate dementia or psychosis induced by losing the mobile market.
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  3. #53


    Posts : 636
    Windows 7/8


    Quote Originally Posted by crawfish View Post
    Quote Originally Posted by FSeal View Post
    Quote Originally Posted by stefalopod View Post

    If this is true, then you can bet Microsoft won't be putting a lot of cash into a dedicated Surface support environment. ...no Microsoft Surface help desk next door to your apple store.

    I had my doubts about ongoing support for the Surfance anyhow, and that's reason enough for me to stay loyal to a reputable OEM.
    That Acer quote is completely backwards. Seems almost delusional. It's pretty obvious that the entire point of forcing Metro on the desktop is to get everyone used to the interface so they'll WANT to buy win8 tablets and phones. :/ Metro is so NOT a desktop interface it's existance there is completely baffling until you consider the tablet/phone strategy.

    But I guess as the CEO of a tablet competitor it might make him sleep better at night having that little fantasy...
    Like I said, Shih is retired, and be may just be a foolish old man. My point was that if he's right, what does that say about Microsoft? Are they really going to the trouble of creating these awkward things intending all along for them to fail? How crazy would that be? If the Microsoft Surface isn't a big seller, that's a huge black eye to Microsoft, because it puts an exclamation point on the fact that they're not Apple, and no one wants a tablet from them. If it sells big, it doesn't help OEMs because it competes with them. If it doesn't sell big, it doesn't help OEMs in the Shih sense, and it kills Microsoft. I read the Surface as more desperation from Microsoft, which is suffering from corporate dementia or psychosis induced by losing the mobile market.
    I think there may be a lot of truth to that
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  4. #54


    Hafnarfjörđur IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Quote Originally Posted by stefalopod View Post
    Acer founder Stan Shih on Wednesday referred to Microsoft's recently-announced Surface tablet as merely a tool to boost adoption of Windows 8, saying that the Redmond-based company has no real intention to enter the hardware game.
    If this is true, then you can bet Microsoft won't be putting a lot of cash into a dedicated Surface support environment. ...no Microsoft Surface help desk next door to your apple store.

    I had my doubts about ongoing support for the Surfance anyhow, and that's reason enough for me to stay loyal to a reputable OEM.
    C'mon guys -- Customer support -- usuallly means a HORRIBLE experience navigating endless loops on Telephone automated systems and when you finally (often after 20 mins or so --if you have enough patience) reach a "Real Human" it's often a hapless lowly worker in an Indian call center who has a script to read and if your question doesn't fall into their category they just mouth over and over again "I'm very sorry but we can't do anything about it". Asking for their Boss / supervisor just elicits the same imbecilic response too.

    Try going into your neigbourhood supermarket and say the Bank screwed up =-- can I pay you next week. !!

    I was nearly in MEGA trouble in Brussels this weekend -- for better or worse I had a Nat West card (A UK Bank card) -- and what happened when I had to pay a Hotel Bill -- the whole system was down for some reason or other (actually I DO know the reason why but if I were to express this in a public forum I'd be banned )

    But you can get my drift espicially if you work in I.T ) -- so I was stuck -- I had a nice large Bank balance -- even BEFORE the problems this week with their system and that was BEFORE my June contract payment should have been paid into the Bank) so I technically had no way of paying my hotel unless I had a whole wodge of cash stashed away.

    After repeated calls to the Call center all I got was "We are are really sorry etc etc" -- and when I suggested to the call center person -- "Well can't you authorize the cards untiil your I.T dept have fixed the problems" -- same automated response from the Indian person in the call center "" Oh dear --were are very sorry -- etc " but of course no solution in sight for a mistake that was TOTALLY outside the control of the customer

    . I suppose it was too difficult for some I.T guys on upwards of 900 EUR a day (probably on a contract from "Accidenture") to fix the system quickly to allow effected customers to either get their cards authorized or allow temporary withdrwals from Cash machines.

    Banks are quick enough to react when YOU are late with payments. !!

    Thank GOD the days of off shored call centres are numbered as the new method of "Internet online chat" works fantastically well.
    Ms isn't stupid -- the support will be there but fortunately in a far better way than "Off shored call centres" whose time has come for them to bow out quickly.

    I think for all the perceived problems of Ms they will actually be one of the first major companies in 21 st century to actually start reviving the idea of "Proper Customer Support" whatever it costs . And it's also good for the company -- since they will make mega certain that the number of times customer support is needed will be minimal -- and to do this they will have to improve their QC (Quality Control) no end. !!

    Cheers
    jimbo
    Last edited by jimbo45; 22 Jun 2012 at 16:27.
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  5. #55


    Quote Originally Posted by jimbo45 View Post
    C'mon guys -- Customer support -- usuallly means a HORRIBLE experience navigating endless loops on Telephone automated systems...
    That's why I like to vote with my money. I just don't buy from companies that don't offer good service.

    I started a warranty claim with Nokia once two days before the manufacturer warranty expired. They sent me a packet to mail my phone to them, and I sent the phone well after the expiration of the warranty. I got a new phone back from them and the whole business probably didn't take me more than about 40 minutes -- that's including the time I spent looking up the contact information, and didn't cost me a dime.

    When my dell laptop speakers stopped working, I wrote a note on their website, and it scheduled a real person to come out to my house with the parts -- I didn't even have to mail them my computer. This was two years after I bought the laptop, yes the service plan costs money, but it's money well spent to my mind.

    My HP printer wouldn't calibrate, so I called HP. They sent me a new printer (with all it's inks and cables) and didn't even ask for the old one back.

    When my 2007 Mini Copper's transmission started going wonky a month and a half after the warranty expired, my service rep called BMW and got them to give me a new clutch and fly wheel. Give me, a new clutch. I didn't even have to pay for the labor.

    There's still plenty of great service out there in the world.

    I don't know what the Surface support environment will be like yet, and I definitely won't be one of the guinea pigs that finds out.
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  6. #56


    Posts : 299
    win 7 home premium 64 bit


    Quote Originally Posted by crawfish View Post
    I read the Surface as more desperation from Microsoft, which is suffering from corporate dementia or psychosis induced by losing the mobile market.
    My thoughts exactly.
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  7. #57


    Posts : 740
    Windows 8.1


    Quote Originally Posted by FuturDreamz View Post
    Microsoft Surface is the baseline. If your company's tablet is not as good, it's not worth selling.
    I still stand by this being the reason.
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  8. #58


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Microsoft apparently found the OEM landscape for Windows 8 tablets so bleak that it had to build its own.
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  9. #59


    Posts : 40
    Windows 8 Enterprise


    Quote Originally Posted by lehnerus2000 View Post
    It does seem like they are deliberately trying to kill the Desktop PC.

    A conspiracy theorist might say that the Corporations and Governments, have got tired of the peasants not following orders.
    The "conspiracy" against the Desktop is no conspiracy at all, as it was publically announced in the mid-90's that YES, Microsoft AND the OEM's all want the Desktop dead as a multifunctional versatile platform, and there were even interviews with them in the papers, where they outlined their vision for the future of the electronic world.

    -Consoles or disc players for home entertainment. Games, movies, music - all go there. You have a TV for that.
    -Laptops remain as a solution for mobile users for OFFICE work, not games, not anything else.
    -Desktops, well, they will stay at the top of your desk and will be used for office work exclusively.

    This is how the vision for the future was outlined publicly, and not secretly. It was told in plain, simple words, but no one paid any attention to it, because, you know, it was the Era of the Desktop, with Moore's Law doubling CPU power as predicted and the public dismissed those things as stupid.

    We are almost 2013 now. Let's see how things have developed over this almost 20-yr period since the announcement was made.

    -Smart TV's allow you to browse Facebook, Twitter, Youtube and a few more approved and selected sites.
    -Smart TV's let you do your movie streaming directly from the Internet onto the TV.
    -Consoles also serve as Disc players and make the TV with its 7.1 Surround Sound the center of home entertainment for everything.
    -Desktops no longer double their processing power, get insane amounts of crippling DRM, and a tablet OS with costly codecs.
    -Desktop games no longer get dramatic improvements to their gfx, playstyle or whatever, thanks to the DRM thing.
    -Desktop advancements have basically come to almost a halt in terms of entertainment, while consoles keep catching up.

    Plot against the Desktop ? Yes. Conspiracy ? Hardly, as it was actually announced, but no one took it seriously at the time.
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  10. #60


    Adelaide
    Posts : 1,338
    Windows 7 Ultimate SP1 (64 bit), Linux Mint 17.1 MATE (64 bit)


    I'm not sure I agree with all of those points.

    Moore's Law is still holding true.

    Most articles I read say that consoles are underpowered pieces of junk, compared to PCs.
    They are non-upgradable and even more locked down (Sony and MS have deliberately "bricked" people's consoles).

    The computer games review show I watch, always makes a point of mentioning that the PC versions of games are better in every important way (controls and graphics).
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Did MS just kill the Windows oem market ?
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