Need help? Microsoft Stores offer free tech support...

Need help? Microsoft Stores offer free tech support, PC tune-ups, malware removal

Windows users without a hefty dose of technical knowledge always have a tough time getting help. If you don't have a geeky friend handy, PC problems often mean dragging your computer down to the Geek Squad or local PC shop, where you'll be charged a crazy amount of money to have malware removed or speed up a slowing PC.

No more!

If you live near a Microsoft Store some of the peskiest PC problems can now be fixed in-person for free. Microsoft's retail locations recently started offering their Windows-focused answer to Apple's Genius Bar: the Answer Desk.

Source

A Guy
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
For me 400 miles away? Don't think so.
 

My Computer

System One

  • OS
    WinXP, WinVista, Win7, Win8.1, Win10, Linux Mint 20
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 12 OEM/Brands
    CPU
    AMD and Intel
It was a real news story, but posted as a bit of a lark ;)

A Guy
 

My Computer

System One

  • OS
    Windows 10 Home x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    INTEL Core i5-750
    Motherboard
    ASUS P7P55D
    Memory
    KINGSTON HyperX Fury Black Series 8GB (2 x 4GB) 1866Mhz
    Graphics Card(s)
    EVGA GTX750
    Monitor(s) Displays
    LG 27MP33HQ 32" IPS LED
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 840 Evo 120 GB, 2 x SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
    PSU
    ANTEC TruePower New TP-550, 80 PLUS®, 550W
    Case
    ANTEC Three Hundred Illusion
    Cooling
    COOLER MASTER Hyper 212 Plus, 3 x 120mm 1 x 140mm Case
    Internet Speed
    20 + Mbps
    Browser
    Vivaldi
    Antivirus
    Avast
Maybe the MS stores offering free tech support will stop people from coming to this forum looking for help and this forum will be forced to close. ;)
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
It was a real news story, but posted as a bit of a lark ;)

A Guy
Here's the whole lark, not just a bit

1960 Studebaker Lark VI powder blue
320px-1960_Studebaker_Lark_VI_powder_blue.jpg

Maybe the MS stores offering free tech support will stop people from coming to this forum looking for help and this forum will be forced to close. ;)
Nah, they will still come here ... but can we send them there? Not all of them, just the impatient or demanding folks. :p

A local shop might be a better suggestion, as Berton pointed out - the MS stores aren't always that close ;)
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
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