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Early Surface Pro 3 users struggle with wireless network

  1. #1


    Posts : 22,582
    64-bit Windows 10

    Early Surface Pro 3 users struggle with wireless network


    A week after the Surface Pro 3 went on sale to the public, some early buyers are grumbling about poor performance on advanced Wi-Fi networks using the 802.11ac standard.

    A reader tipped me this week with an email detailing his reasons for returning the Surface Pro 3 he had just acquired, thanks to its inability to connect reliably to a recently installed 802.11ac router (aka Gigabit Ethernet, although that name is a bit misleading). He told me that a support tech had advised him the problem was related to a "defective driver" in a recent update.

    That same reader shared his experiences in the replies to a Microsoft Community forum thread titled "Surface Pro 3 Slow WiFi - 72Mbps Max (driver)." Another commenter added, "So I got my [Surface Pro 3] yesterday and it was blazing fast on wifi. I did all the new updates and after doing so every web page was loading slow or timing out. I did some searching and there [are] a bunch of people with the exact same problem…"
    Read more at: Early Surface Pro 3 users struggle with wireless networking glitches | ZDNet

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  2. #2


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there.

    I'm getting mine very shortly -- I have a decent CISCO commercial grade router at home so I'll see if there's any problems there - in any case these issues will be resolved shortly -- If I have any trouble with it I'll use the docking station with a USB==>LAN connector (This has got me out of trouble before on networks) or use one of those mini USB wi-fi adapters until the issue is fixed. At home I have a number of LAN outlets too in the places I'm likely to want to use a computer.

    I'm sure this issue will be extremely quickly sorted out as while in normal course of events wi-fi wouldn't be of major concern to me I think it IS important of course on a MOBILE device -- otherwise it's a bit like getting a smart phone that's unable to make / receive calls.

    What does as an old fashioned type Engineer concern me is do these people EVER do any serious QC these days before letting anything out of the door or are the supply chains so long and complex with all sorts of stuff being off shored all over the place that any form of serious "Classical QC" is impossible.

    I'm still waiting for mine with bated breath !!

    Cheers
    jimbo
      My System SpecsSystem Spec

  3. #3


    In which case they can just roll the driver back to the old one. Or do a system restore to undo the updates.

    These AC routers also require firmware updates so as to be compatible with many different devices.

    Wireless AC can be tricky and isn't always compatible with older wireless N routers or visa versa with AC routers not always compatible with certain types of older N devices.
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  4. #4


    Somewhere in USA
    Posts : 233
    Windows 8.1 Pro


    I only have a g router. My SP3 had no issues on it. Got full 12 Mbps that we subscribe to.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 7 Ultimate SP1 x64 and Windows XP Professional SP3 x32 (Dual Boot)


    I don't have an 802.11ac router, so it's not really a big deal on my end. However, I do have a problem with waking up from Sleep Mode. Sometimes, when my SP3 does that, the Wireless Network Connection completely disappears, and I have to restart the computer to get it back. Guess that could be a problem with the driver as well.
      My System SpecsSystem Spec

  6. #6


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there.

    MINE'S ARRIVED -- no problem with wifi ac - getting much faster download than on my laptop !!! -- Now I'm getting the speed I'm paying for.

    Absolutely LOVELY device -- Xmas is EARLY for me this year. After taking external backup I'm going to install W8.1 Enterprise with ISL on it -- I'm also going to see if my Windows to Go external system boots too. -- I need to mess around though with the protected boot but that's not a problem.

    Ms have got an absolute winner here with this one -- hope I don't get mugged at the airport !!! - Fortunately I can look a bit like a professional "Street Fighter" if required.

    Will post later on my experiences with the device.

    Cheers
    jimbo
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Merry Christmas Jimbo!!

    Question though, why do you feel the need to mess with it?
      My System SpecsSystem Spec

  8. #8


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there

    I want to install W8 Enterprise on it as Clean install - I have the ISO - I don't like relying on the "Recovery Partition" or system - my experience of using those in the past has not been good -- a proper ISO with a decent proper image backup ALWAYS works just fine. I want also to kill protected boot so I can boot external USB's like Windows to go when needed.

    Cheers
    jimbo
      My System SpecsSystem Spec

  9. #9


    Posts : 15
    Windows 7 Ultimate SP1 x64 and Windows XP Professional SP3 x32 (Dual Boot)


    In the words of Josh F, from Surface support:

    “Thanks for sharing your experiences. If I understand correctly, after your devices sleep for any amount of time the network and possibly the Bluetooth devices no longer appear in Device Manager and this results in no network connectivity, etc.

    Your feedback, including suggested workarounds (successful or otherwise) has been shared. We are working to address this and will have an update available soon.”
    Read more at: Surface Pro 3 WiFi Issues Confirmed By Microsoft | EyeonWindows

    Glad to see that it's acknowledged by Microsoft. Surprising to see that this was a problem with early Surfaces that was eventually fixed, and is still an ongoing problem with the newest iteration. Luckily, I did manage to find a temporary fix. Instead of having to restart the Surface Pro 3, all I need to do is Scan for hardware changes in Device Manager, and the Wireless and Bluetooth connections return.
      My System SpecsSystem Spec

  10. #10


    Somewhere in USA
    Posts : 233
    Windows 8.1 Pro


    Now, I have had some experiences with limited WiFi on my Dell Venue 8 Pro and Surface Pro 3 at work. Usually after a period of no use. It looks like it's an issue. I thought it was just my work WiFi going down.
      My System SpecsSystem Spec

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Early Surface Pro 3 users struggle with wireless network
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