Windows 8 and 8.1 Forums


Early Surface Pro 3 users struggle with wireless network

  1. #11

    Windows 8 and wifi


    I'm gonna chime in on this one even though I don't have the Surface Pro 3.

    I have an Asus Vivotab RT, Dell Venue Pro 8 and an Asus B121 tablet. The last 2 run the latest Windows 8.1 Pro while the Vivotab of course runs RT 8.1

    My Vivotab had countless wifi problems since the onset. It has mainly been with those places where you have to agree to terms of service in a browser window before they allow you full access to the internet. The solution was to place the tablet in airplane mode and then enable the wifi. Go figure.

    My Dell 8 I have not had as many problems but I have also used it the least.

    My Asus B121 which I have only had about 2 months, just last week I was in a resturant trying to log into their wireless and having problems. Just a week before I had used it at the same restaurant with absolutetly no problems. There were some Windows updates during the week which I applied. The next time I went there it would NOT connect to the wireless at all. Refused. There was also an ATT Wifi hotspot there which I can use and it refused to connect to that one as well. Rebooted several times, placed in Airplane mode, nothing. Sometimes it showed the hotspots being there and the next minute they were not even on the list. I have since gone out to Asus webste and downloaded THEIR Windows 8 driver for the wifi adapter and have installed those drivers. Now it seems to connect okay.

    Bottom line is, if you go out to any of the Windows 8 blogs, here or wherever, you'll see a plethora of posts about Windows 8 or 8.1 not wanting to connect to Wifi. More so than I have ever seen in any previous release of Windows. So, this has been a problem with Microsoft with Windows 8.

    Just my two cents.

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  2. #12


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there.

    Those problems where you have to agree terms of service are the ISP - not Windows problems.

    I can honestly say that I have had far less problems with Windows 8.1 than ANY other version of Windows including the often quoted excellence of Windows 7 and I've run W8.1 on a load of different hardware. Windows XP at launch was also a real dog to get working properly until at least SP2. SP3 made it a half way decent system but that was several YEARS after the initial release -- people have oh so short memories.

    The main gripe I have for Windows 8.1 is that most people have to get updates etc from that wretched store rather than being able to install from an ISO - hence any re-installs say of Windows 8.1 update 1 means a lot of people have to recover their original W8 system and then go through the whole update stuff again.

    MS PLEASE RELEASE ISO's - especially when updating to a significant changed release of the OS (W8==>W8.1 update 1). The current methodology via the store is HOPELESS - especially if you want or need to do a CLEAN re-install (and I'm sure anybody who knows even the tiniest smidgen about anything technical will have to agree). I'd LOCK all the people who designed this stupid system into a room - no food, no restrooms etc and give them a whole range of W8 computers with all sorts of various applications on them -- and get them to go through the COMPLETE re-install of Windows 8 from scratch, do the application update and get W8.1 update 1 working correctly -- they'll be SCREAMING for the ISOS at the end of the exercise (after rushing to the restrooms).

    Enterprise users are fairly OK as they DO get ISOs but if you don't have access to that version of Windows -- tough luck as it seems even retail might be delivered in future as an .exe update file.

    That said my Pro surface 3 is WORKING 100% OK -- no wifi probs at all even on a new ac protocol router.

    Cheers
    jimbo
      My System SpecsSystem Spec

  3. #13


    @jimbo: Did you do know that there are fairly simple workarounds so you can download (from Microsoft) a Win8.1 ISO with just your Win8 product key? For the typical user, it may seem complicated, but with the level of experience of users on a forum like this, it's not so bad. If you want more info, I'll elaborate.

    On my desktop computer, I had originally upgraded from Win7 to Win8 using the $40 offer when Win8 was first released. This week I did my annual Windows re-install and used the Win8.1 ISO downloaded from Microsoft to install and only had my Win8 product key from the $40 upgrade. Windows 8.1 installed using my Windows 8 product key. Smooth as silk.

    (Interesting feature of the forum software: Typing <W i n 7> remains Win7 in the post. Typing <W i n 8> gets auto-expanded to Windows 8 in the post.)
      My System SpecsSystem Spec

  4. #14


    This is the best work around to fix your Surface Pro 3 Wi-Fi problems
    Buyers Returning Surface Pro 3 Tablets due to Limited Wi-Fi Connectivity Issues

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  5. #15


    Posts : 15
    Windows 7 Ultimate SP1 x64 and Windows XP Professional SP3 x32 (Dual Boot)


    Quote Originally Posted by jimbo45 View Post
    I can honestly say that I have had far less problems with Windows 8.1 than ANY other version of Windows including the often quoted excellence of Windows 7 and I've run W8.1 on a load of different hardware. Windows XP at launch was also a real dog to get working properly until at least SP2. SP3 made it a half way decent system but that was several YEARS after the initial release -- people have oh so short memories.
    Actually, it's pretty much the opposite for me. With my home network, I have no problems connecting Windows XP, Vista, 7, 8, and other devices such as iPhones and whatnot. But, the odd part is when I upgraded the Windows 8 computer to 8.1, the Limited Network connectivity issues started happening on that as well. That problem is small since I just have to turn the laptop's wi-fi off then turn it back on, but it's surprising that it's ridiculously widespread. The problems users are having with it on the current set of Surface Pro 3s are pretty much worse, but maybe it's fixed in the i7? How did you get yours so early anyway? Was it through a company?
      My System SpecsSystem Spec

  6. #16


    Somewhere in USA
    Posts : 233
    Windows 8.1 Pro


    Yeah, I forgot to mention my work requires access to accept terms through the browser. I believe this to be the primary issue as I don't have any at home.
      My System SpecsSystem Spec

  7. #17


    I agree. I have had two tablets with windows 8 and both have problems with wifi. Absolutely ridiculous


    Quote Originally Posted by orlandotek View Post
    I'm gonna chime in on this one even though I don't have the Surface Pro 3.

    I have an Asus Vivotab RT, Dell Venue Pro 8 and an Asus B121 tablet. The last 2 run the latest Windows 8.1 Pro while the Vivotab of course runs RT 8.1

    My Vivotab had countless wifi problems since the onset. It has mainly been with those places where you have to agree to terms of service in a browser window before they allow you full access to the internet. The solution was to place the tablet in airplane mode and then enable the wifi. Go figure.

    My Dell 8 I have not had as many problems but I have also used it the least.

    My Asus B121 which I have only had about 2 months, just last week I was in a resturant trying to log into their wireless and having problems. Just a week before I had used it at the same restaurant with absolutetly no problems. There were some Windows updates during the week which I applied. The next time I went there it would NOT connect to the wireless at all. Refused. There was also an ATT Wifi hotspot there which I can use and it refused to connect to that one as well. Rebooted several times, placed in Airplane mode, nothing. Sometimes it showed the hotspots being there and the next minute they were not even on the list. I have since gone out to Asus webste and downloaded THEIR Windows 8 driver for the wifi adapter and have installed those drivers. Now it seems to connect okay.

    Bottom line is, if you go out to any of the Windows 8 blogs, here or wherever, you'll see a plethora of posts about Windows 8 or 8.1 not wanting to connect to Wifi. More so than I have ever seen in any previous release of Windows. So, this has been a problem with Microsoft with Windows 8.

    Just my two cents.
      My System SpecsSystem Spec

  8. #18
      My System SpecsSystem Spec

  9. #19


    Somewhere in USA
    Posts : 233
    Windows 8.1 Pro


    Just updated. Not noticing any difference at work. I've never had a blue screen.

    I think this is an isolated issue due to some types of routers, but no problems so far.
      My System SpecsSystem Spec

  10. #20


    Posts : 22,565
    64-bit Windows 10


    Surface Pro 3 July 2014 updates

    The following updates will be listed as “System Firmware Update – 7/8/2014” within the Windows Update History.

    Note
    When Surface updates are provided via the Windows Update service, they are delivered in stages to Surface customers. As a result, not every Surface will receive the update at the same time, but the update will be delivered to all devices. If you have not received the update, please manually check Windows Update later.


    • Surface Pro Embedded Controller Firmware (v.38.2.50.0) reducing power consumption, and enhancing system stability.
    • Surface Pro System Aggregator Firmware (v. 3.8.250.0) enhancing battery life, and increasing efficiency and reliability in low power states.
    • Surface Type Cover Firmware Update (v. 2.0.1021.0) improving trackpad reliability and system stability.
    • Surface Accessory Device (v. 2.0.1012.0) helping the on-screen keyboard (OSK) appear and disappear at the correct times.
    • Wireless Network Controller and Bluetooth (v. 15.68.3042.79) enhancing system stability, reducing power consumption in low power states, and improving some WiFi connection scenarios. Look for another WiFi update coming soon.
    • We will also issue an update on Wednesday, July 16, to further improve Wi-Fi connection and throughput scenarios.


    Read more at: https://www.eightforums.com/tablet-to...tml#post400696
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Early Surface Pro 3 users struggle with wireless network
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