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Microsoft outsourcing internal IT services to India

  1. #1

    Microsoft outsourcing internal IT services to India

    Microsoft and Infosys today announced that they have come to a three year agreement to manage Microsoft’s internal IT services. The specific services included in the deal include technical assistance and management of software applications, devices, and databases. The agreement covers over 450 locations through 104 countries.

    Located in Bangalore, India, Infosys already collaborates with Microsoft in certain areas, but today’s new three year IT deal will further extend that relationship. Microsoft’s IT department currently employs about 5,000 people around the world and it is not yet clear how it will affect their employment. Financial terms were also not disclosed.

    Infosys announced that they will "streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7.” Infosys will also be partnering with Pennsylvania-based Unisys Corporation to provide "desk-side and service-desk technical support” to Microsoft employees.
    From - Microsoft outsourcing internal IT services to India

    Liked this comment posted at the site:
    You'd think having local support would be nicer for the employees. They will be calling a support center in India to ask for support that they themselves develop, or is developed in a building next to them.

      My System SpecsSystem Spec

  2. #2

    Posts : 4,514
    Vista and Win7

    I hope they get as good of a "desk-side and service-desk technical support” as you can get when you call e.g. the HP or Gateway helpdesks in India. One of their possible answer is: "We have not been trained to answer this question". I got that a few times.
      My System SpecsSystem Spec

  3. #3

    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64

    Generally the knowledge is sub par, they need better training, look for a boom on Seven Forums....
      My System SpecsSystem Spec

Microsoft outsourcing internal IT services to India
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