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Microsoft pulls faulty Surface Pro 2 firmware update

  1. #1


    Posts : 22,577
    64-bit Windows 10

    Microsoft pulls faulty Surface Pro 2 firmware update


    Following reports by Surface Pro 2 customers of excessively fast battery drain after applying last week's firmware updates, Microsoft has pulled the update.

    "To ensure the best experience for our customers during the holiday season we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10th, 2013. We are working to release an alternative update package after the holidays," confirmed a Microsoft spokesperson.

    Microsoft isn't offering users any kind of workaround or additional advice -- at least not at this point
    .
    Read more at: Microsoft pulls faulty Surface Pro 2 firmware update | ZDNet

      My System SpecsSystem Spec

  2. #2


    Posts : 53
    Windows 7/8


    So let's think about this. Microsoft owns the hardware, and the software. It isn't like this is a build, of any sort, that failed on a third party. I'm sorry, but this shows the company has a very bad quality control process, if it has one at all currently.

    I say this because the test cycle should include system and "user" testing. They should have caught this. If you add in the failures of some of the OS patches, this should be setting of sirens in the company.
      My System SpecsSystem Spec

  3. #3


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by MrBill View Post
    So let's think about this. Microsoft owns the hardware, and the software. It isn't like this is a build, of any sort, that failed on a third party. I'm sorry, but this shows the company has a very bad quality control process, if it has one at all currently.

    I say this because the test cycle should include system and "user" testing. They should have caught this. If you add in the failures of some of the OS patches, this should be setting of sirens in the company.
    Things like this really make me wonder what's going on in Redmond. Nobody thought to undock a test unit and actually use it on battery?
      My System SpecsSystem Spec

Microsoft pulls faulty Surface Pro 2 firmware update
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