Windows 8 and 8.1 Forums


New Windows 8.1 requirements strand some users on 8

  1. #11


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by DavidY View Post
    Quote Originally Posted by alphanumeric View Post
    IMHO Microsoft confused things by calling it an update. It's a full on upgrade to a new OS. The Windows Kernel version goes up to 6.3, 8 is 6.2. It's not a service pack. They should have been more open about it being a new OS version with different minimum requirements. 8 and 8.1 are so similar that people will think it is just a service pack when it isn't.
    Which is fair enough... but Microsoft's support policy for Windows 8 treats 8.1 just as if it is a Service Pack to Windows 8, so Windows 8 goes out of support much sooner than it would if Windows 8.1 had been treated by Microsoft as a new OS.
    According to this, Windows lifecycle fact sheet - Microsoft Windows Help ,Mainstream support for Windows 8 will end on January 9, 2018, while extended support will be provided until January 10, 2023.

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  2. #12


    Posts : 959
    Windows 8.1, 10


    ...but according to this page
    Windows 8.1 Support Lifecycle Policy
    Windows 8 customers will have two years to move to Windows 8.1 after the General Availability of the Windows 8.1 update to continue to remain supported under the Windows 8 lifecycle.
    Microsoft are causing confusion I'm afraid. I did see one of their blog posts which also stated the "2 years" version.
      My System SpecsSystem Spec

  3. #13


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by DavidY View Post
    ...but according to this page
    Windows 8.1 Support Lifecycle Policy
    Windows 8 customers will have two years to move to Windows 8.1 after the General Availability of the Windows 8.1 update to continue to remain supported under the Windows 8 lifecycle.
    Microsoft are causing confusion I'm afraid. I did see one of their blog posts which also stated the "2 years" version.
    Yeah, confusing or what? It also says, The lifecycle of Windows 8.1 will remain under the same lifecycle policy as Windows 8 with support ending 1/10/2023. I take that to mean they both are good until 2023.
      My System SpecsSystem Spec

  4. #14


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    This seems like a non-issue. People attempting to upgrade the OS to older computers most certainly will encounter problems, not just this one. First of all, older computer manufacturer's drop support for new OS drivers anyway.

    Stay with the older OS that came with your computer unless it has support for the new. Simple as that.

    And 8.1 isn't a service pack... MS never said it was either
      My System SpecsSystem Spec

  5. #15


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by DustSailor View Post
    This seems like a non-issue. People attempting to upgrade the OS to older computers most certainly will encounter problems, not just this one. First of all, older computer manufacturer's drop support for new OS drivers.

    Stay with the older OS that came with your computer unless it has support for the new. Simple as that.
    But Windows 8 was supported on those PCs, which met the minimum requirements.

    Quote Originally Posted by DustSailor View Post
    And it isn't a service pack... MS never said it was either
    But their support policy treats it as if it was. (Assuming the link on Microsoft's confusing website with the later date is correct, anyway).

    Microsoft say Windows 8 is out of support in 2 years if you don't upgrade to 8.1... just like their support policy on service packs, and unlike the support policy on a new OS.
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  6. #16


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    But windows 8.1 isn't supported on those PCs. That minority group of PCs with this problem.

    From what I can see, a larger group of people are taking up a cause for a very small number of people with this problem. Windows 8 works, and well. If you have an old computer, expect that you cannot do everything a newer one can. Alternatively, you can buy a newer computer.

    Support ending:
    Main support ends, which basically means you can't call them to get step-by-step help, or am I wrong on this?
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  7. #17


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by DustSailor View Post
    Windows 8 works, and well.

    Support ending:
    Main support ends, which means you can't call them to get step-by-step help, or am I wrong on this?
    Well Microsoft have been recently spelling out how dire the consequences are for all the Windows XP users whose computers will go out of support next April, because they will no longer issue security updates.

    They've also made a point that the (already out of support) Windows XP SP2 is much less well protected than the same OS with the latest Service Pack (XP SP3).
    Infection rates and end of support for Windows XP - Microsoft Malware Protection Center - Site Home - TechNet Blogs

    And when Microsoft sold people Windows 8, the support lifecycle information (in the links posted by Alphanumeric) said they would be supported for 10 years.

    For Microsoft to change the rules so that people who bought a product originally described as lasting 10 years, to say it will not only last for 2 years is unfair (and possibly not legal), because they have changed the terms on which the product was originally sold.
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  8. #18


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    I doubt MS lied. They WILL still support 8. In fact, they even have a product list with the support cycle for each, give it a try: Microsoft Product Lifecycle Search

    Be sure that they'd be sued if they lied to the consumer (which they did not).

    If someone bought a computer in 2001-2008... it is time to get a new one. XP is done. There is a whole year or more before you really need to be concerned about upgrading. A whole year to save up enough mullah

    Microsoft Support Lifecycle Policy FAQ
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  9. #19


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Here we go:
    At the supported service pack level, Mainstream Support includes:
    • Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims)
    • Security update support
    • The ability to request non-security hotfixes

    Please note:
    • Enrollment in a maintenance program may be required to receive these benefits for certain products


    Extended Support The Extended Support phase follows Mainstream Support for Business, Developer and Desktop Operating System products.
    At the supported service pack level, Extended Support includes:

    • Paid support
    • Security update support at no additional cost [most important support to receive]
    • Non-security related hotfix support requires a separate Extended Hotfix Support Agreement to be purchased (per-fix fees also apply).
      This agreement is not available for Desktop Operating System consumer products. More details are available here.

    Please note:
    • Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase
    • Extended Support is not available for Consumer, Hardware, or Multimedia products
    • Enrollment in a maintenance program may be required to receive these benefits for certain products
      My System SpecsSystem Spec

  10. #20


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Support does not mean MS MUST support every computer. Support means MS will support their product if it is running on a computer. Licenses are bought, not assurances that the product will work on all computers/your computer.
      My System SpecsSystem Spec

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New Windows 8.1 requirements strand some users on 8
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