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Microsoft software satisfaction slumps

  1. #1

    Microsoft software satisfaction slumps


    Windows 8 gets the blame for not boosting survey results, as did Windows 7
    This year's score shows that Microsoft may have a problem on its hands with Windows 8, said David VanAmburg, director of ACSI.
    "It seems clear that the release of Windows 8 did not give Microsoft a significant bump, as the release of Windows 7 did, nor did it dramatically lower customer satisfaction in a rather short time frame, as the release of Vista did," VanAmburg said in an email reply to questions Tuesday.
    Microsoft's ACSI rating improved each of the years from 2009 to 2011, climbing from its all-time low of 69 in 2008, the second year of Vista's general availability, before dipping again in both 2012 and 2013.
    But VanAmburg cautioned against reading too much into Microsoft's scoring slump, which amounted to a drop of just 1.3%.
    Microsoft software satisfaction slumps - Computerworld

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  2. #2


    Quote Originally Posted by labeeman View Post
    Windows 8 gets the blame for not boosting survey results, as did Windows 7
    This year's score shows that Microsoft may have a problem on its hands with Windows 8, said David VanAmburg, director of ACSI.
    "It seems clear that the release of Windows 8 did not give Microsoft a significant bump, as the release of Windows 7 did, nor did it dramatically lower customer satisfaction in a rather short time frame, as the release of Vista did," VanAmburg said in an email reply to questions Tuesday.
    Microsoft's ACSI rating improved each of the years from 2009 to 2011, climbing from its all-time low of 69 in 2008, the second year of Vista's general availability, before dipping again in both 2012 and 2013.
    But VanAmburg cautioned against reading too much into Microsoft's scoring slump, which amounted to a drop of just 1.3%.
    Microsoft software satisfaction slumps - Computerworld
    Which confirms what I've been saying all along from my observations. Most people are indifferent with the changes. Only a hand full actually care either way.
      My System SpecsSystem Spec

  3. #3


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Until they start using it, that is.
      My System SpecsSystem Spec

Microsoft software satisfaction slumps
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