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Retailers didn't do Windows 8 any favors

  1. #1

    Retailers didn't do Windows 8 any favors


    Microsoft must assume some of the blame for the poor retailing, Baker implied. But rather than directly criticize Microsoft, he simply noted, "They did not do anything different" at Windows 8's launch to prepare retailers or assist them. "But hindsight is really easy six months later."
    The bold direction of Windows 8, with its emphasis on touch as a selling point, presented retailers with problems they'd never encountered -- detachable displays for example -- a core feature of the so-called "convertible" devices that morph from a notebook into a tablet by swiveling the screen to a new position or removing it entirely. "That isn't the norm of what we've had in the market before," Baker said, referring to retailers' confusion over how to secure those detachable screens or show the mutating nature of the device in the absence of a salesperson.
    Moorhead cited Apple's retail stores as the right way to promote and sell today's computers -- and other computing devices, like tablets. "Interestingly, I never see the [retail problems with Windows 8 notebooks] at an Apple store. Never, ever," Moorhead said. "I can sit at the Apple store there for hours and literally do a test drive like I would a car."

    Retailers didn't do Windows 8 any favors - Computerworld

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  2. #2


    Posts : 5,707
    Windows 8.1 Pro


    This reminded me of something. The other day I was in the not so best buy looking for a cheap wireless adapter (long story short, Newegg is the one and only way to go for good quality, VERY cheap hardware as I bought a PCI E wifi card for 9 dollars new whereas the cheapest USB wifi adapter was 30) and I wanted to play with the Surface tablets again. When I got there, a Verizon rep was showing how the Surface Pro was a really nice laptop to a guy that was real interested in it. I started to go Newegg.com to buy the actual wifi card, and she approached me and asked if I knew things about the Surface tablets. Of course I do. She did not as she said I blew her away with how much I know about them. She didn't know the differences between the Pro and RT, even though the best buy staff basically just told her the Pro is the best computer. That was it, not that the RT has the same processor type as the ipad, or that the Pro can be used over a phablet and laptop.

    Sales people are idiots when it comes to Windows 8. I mean, wow.

    A friend of mine that was working at Costco's electronics sales department was telling me that they had a booklet about Windows 8 and one of the sales people said that Windows 8 was tricky to learn. This is the same friend who I've had running Windows 8 as long as I have, since around September 2011 so I could gauge how Windows 8 would be received by "normal" people.
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  3. #3


    Posts : 138
    Windows 8 Pro


    Quote Originally Posted by Coke Robot View Post
    This reminded me of something. The other day I was in the not so best buy looking for a cheap wireless adapter (long story short, Newegg is the one and only way to go for good quality, VERY cheap hardware as I bought a PCI E wifi card for 9 dollars new whereas the cheapest USB wifi adapter was 30) and I wanted to play with the Surface tablets again. When I got there, a Verizon rep was showing how the Surface Pro was a really nice laptop to a guy that was real interested in it. I started to go Newegg.com to buy the actual wifi card, and she approached me and asked if I knew things about the Surface tablets. Of course I do. She did not as she said I blew her away with how much I know about them. She didn't know the differences between the Pro and RT, even though the best buy staff basically just told her the Pro is the best computer. That was it, not that the RT has the same processor type as the ipad, or that the Pro can be used over a phablet and laptop.

    Sales people are idiots when it comes to Windows 8. I mean, wow.

    A friend of mine that was working at Costco's electronics sales department was telling me that they had a booklet about Windows 8 and one of the sales people said that Windows 8 was tricky to learn. This is the same friend who I've had running Windows 8 as long as I have, since around September 2011 so I could gauge how Windows 8 would be received by "normal" people.
    I've seen this sort of thing too. But its not windows. They don't have a very good working knowledge of Android usually too. In my experience all they know is IOS. My 5yo son has totally mastered IOS.
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  4. #4


    Quote Originally Posted by Coke Robot View Post
    This reminded me of something. The other day I was in the not so best buy looking for a cheap wireless adapter (long story short, Newegg is the one and only way to go for good quality, VERY cheap hardware as I bought a PCI E wifi card for 9 dollars new whereas the cheapest USB wifi adapter was 30) and I wanted to play with the Surface tablets again. When I got there, a Verizon rep was showing how the Surface Pro was a really nice laptop to a guy that was real interested in it. I started to go Newegg.com to buy the actual wifi card, and she approached me and asked if I knew things about the Surface tablets. Of course I do. She did not as she said I blew her away with how much I know about them. She didn't know the differences between the Pro and RT, even though the best buy staff basically just told her the Pro is the best computer. That was it, not that the RT has the same processor type as the ipad, or that the Pro can be used over a phablet and laptop.

    Sales people are idiots when it comes to Windows 8. I mean, wow.

    A friend of mine that was working at Costco's electronics sales department was telling me that they had a booklet about Windows 8 and one of the sales people said that Windows 8 was tricky to learn. This is the same friend who I've had running Windows 8 as long as I have, since around September 2011 so I could gauge how Windows 8 would be received by "normal" people.
    Don't be too hard on them. Think about it this way. Why are they there in the first place? Most of these people have nothing higher than a high school degree. They probably know more than the average customer, but if you are here on this forum then my money is on you knowing more than they do.

    Regarding the difference between RT and pro, I don't blame them for not knowing the difference.

    Read my post in that thread to see why. Basically speaking, I encountered 2 Samsung and 1 MS tech support dudes that thought windows 8 and windows RT were the same thing and will run the same applications.

    If anything, blame MS for not educating people enough about this.
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  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Er, CokeRobot... "Not so best buy?" BWHAHAHAH!

    Dont ya know where Geek Squad comes from HAHAHA.

    (PS - I made you an image, I posted it over in Banner/Avatar Customizations hahaha! Something I thought of immediately when I saw your user name)
    Last edited by XweAponX; 04 May 2013 at 21:24.
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  6. #6


    Posts : 902
    Win8.1 Pro, Desktop Mode


    So, it's the retailers fault win8 is what it is, not ms's.....???
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  7. #7


    Posts : 138
    Windows 8 Pro


    I think the problem Windows 8 has isn't what it is, but what it is perceived to be.

    Microsoft made a very good, but complicated OS. They marketed it poorly in my opinion.

    The media has not covered it well, either through incompetence or (more likely) a strong Apple bias.

    Retailers have also marketed Windows 8 and RT poorly. Either through indifference, bias or incompetence. Their staff don't understand it well, and often give confusing and incorrect information to customers. I've witnessed and experienced this.

    Lastly, users are lazy and ignorant. We have been bottle-fed on a decade of Apple stuff. People want easy and simple, whereas Microsoft has made something complicated and powerful.
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  8. #8


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Everybody else is to blame, are they - media retailers and users ?

    The main culprit being Apple, apparently.
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  9. #9


    Posts : 138
    Windows 8 Pro


    If that's what you think I said, maybe you ought to read it again.

    The first blame was assigned to Microsoft.
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  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    It is always Microsoft's RESPONSIBILITY to train retailers properly or to make sure they understand the product completely. They failed in this respect, but it is also on the Retailers, who could look into it better, and on the consumers who apparently do not know These Windows Vista/Seven/Eight forums exist - They can FIND it, like we all did - They simply do not look, the come across a roadblock, they just give up and go play with an xBox. and of course it is Apples fault for developing good OSs that are friendly to all levels of users.

    With that last statement, I think I should make myself clear - I'm an Apple guy, who can't afford to buy the Apple products he wants. But my Job is to maintain computers, of all types - This is why I need to KNOW how they all work. Windows 8 is new, so I need to spend the time in here to see all of the things that a user may come across- I have found some good solutions in here, soon, I will be implementing them as more of my customers buy Windows 8 machines.
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Retailers didn't do Windows 8 any favors
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