Solved VMware View Client 4.6 vs Windows 8

Peter71

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I recently purchased a new machine that I will also be using to monitor the network for my employers. The organization has a hybrid of zero-clients and thick-clients on one domain connected by a WAN. For executives and physicians, I have given them the instructions for downloading/installing VMware on their machines in order for them to handle urgent work issues while away (e.g. vacation). Thus far, all such machines have been Windows 7.

My new machine has Windows 8. It is an HP Envy dv6t Quad Laptop purchased from Costco.com. It features:
  • Intel(R) Core(TM) i7-3630QM CPU @ 2.4 GHz
  • 16 GB RAM
  • 64-bit OS

I went to the same URL on our server I directed others to and downloaded 64-bit View Client with Local Mode (VMware View Portal 4.6). The download seemed to have arrived fine, and nearly installs fine, but at the last moment announces "Rolling back action" in the install box. The images below relate the sequence just mentioned.

VMware install stops.png

VMware install stops [2].png

VMware install stops [3].png

I have tried: 1) deleted the download and trying again, and 2) removing all fire walls on my machine and home wi-fi network. Those measures achieved the same result. At first, I concluded it was "a Windows 8 thing" and was content to wait for a some Windows patch or VMware update. Since then (1 week ago), I have noticed plenty of people in forums discussing their use of VMware on Windows 8 machines.

Definitely stuck and in need of help/recommendations.

Thanks,
Perplexed Pete
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
Hello Peter, welcome to the forums.

That's a good machine there.

First off all, the file you need must be a 64bit one.

A possibility still remains: Win8 is not compatible with older VMWare products (here is the case as well unless log-files were produced and the error is not compatibility related). You can try compatibility mode (right click on the installer) - Win7 but I recommend VMware View 5 or 5.1 or VMWare (Horizon) View 5.2 or just try to see if one of those versions work.

General link:
https://my.vmware.com/web/vmware/info/slug/desktop_end_user_computing/vmware_view/5_1

Clients installers link:
https://my.vmware.com/web/vmware/details?downloadGroup=VIEW-520-CLIENTS&productId=268&rPId=3612

Make sure you install a 64bit installer as the OS is x64. If Win8 is Pro make sure Hyper-V is disabled from the Windows Feature list (see Programs and Features in Control Panel).

Once again if you prefer the older version, 4.6, try to run it in compatibility mode Windows 7 and see any possible log-files for errors, somewhere in %userprofile%\AppData\Local\Temp and/or %appdata%. Those are links you can check in File Explorer.

If windows is installed on the C: drive, as usual, check C:\ProgramData\VMware for any logs and settings related to VMWare programs.
A newer version might fix it and in that case you don't need to dig through log-files. Replace C: with the respective letter if the System is on another drive letter.

Good luck.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.
To add to what Hopachi said above, Hyper-V must be completely uninstalled / disabled if you want to use VMware on a Windows 8 machine. At least the VMware Player simply refuses to install if Hyper-V is enabled.

VMware_Hyper-V.png


Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
Hi there
My understanding is that you need VMware view Client release 5.2 -- I think your release won't work on Windows 8.

Note also Kari's remark -- you must ensure that HYPER-V on W8 is completely disabled -- but you should get a warning if it's installed.

cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)
Thanks, everyone, for the replies. I'm stuck waiting on the decision-making process to accept the proposal to update VMware.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
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