Windows 8 and 8.1 Forums


  1. #1

    Posts : 16
    Windows RT 8.1


    I had to do a Factory Reset of my Surface RT & all went well. But when I open the Charms Bar>Settings>Change PC settings>Accounts>Your account; on the right side I see this message "You need to verify your identity on this PC" along w/a 'Verify' link. When I tap 'Verify', I get a 'security code' page w/some strange number I don't remember ever typing in before: "Text (***) ***-**90".

    What does this verify stuff mean & how do I get rid of the "You need to verify your identity on this PC" message along w/the 'Verify' link? Is there a registry edit I can make?

      My System SpecsSystem Spec

  2. #2

    It just wants to verify your Microsoft account, is that the last 2 numbers of your cell phone number?

    I use the authenticator app myself but it doesn't matter how you do it, it's like a second security step to verify you are actually you.

    Microsoft Account - Verify in Windows 8.1
      My System SpecsSystem Spec

  3. #3

    Posts : 16
    Windows RT 8.1

    (***) ***-**90 is not my number. I don't know why this number is on my tablet nor did I ever enter it myself.
    So how do I "verify" my tablet, which I should not have to do in the 1st place.
      My System SpecsSystem Spec

  4. #4

    I'm not sure why that number is there then, I posted a tutorial for you,

    Microsoft Account - Verify in Windows 8.1

    You can do it by text, phone call, email, just pick one and let them know where to send the code.

    It was probably triggered by the factory reset, that's why you have to do it.
      My System SpecsSystem Spec

  5. #5

    Posts : 16
    Windows RT 8.1

    I'm not sure this worked for me.
    This is what I did...
    1. Opened the Charms Bar>Settings>Change PC settings>Accounts>Your account
    2. Tapped the Verify link & saw this page...
    Click image for larger version

    3. I don't know where this number came from, so I tapped on it & saw this...
    Click image for larger version

    4. I selected the "I don't have any of these" & tapped "next".
    5. I then had to go online to change my security info & after all that was done, I received this...
    Click image for larger version

    Did I do this correctly?
    I didn't get a new code when I checked the email.
      My System SpecsSystem Spec

  6. #6

    That looks like they have put you in limbo to me, I haven't had that happen but from reading your last pic it looks like they are making you wait before accepting your new info.

    Didn't you say you got that from your Dad? I wonder if that's his number?

    You can cancel that request at the bottom there in your last pic if you want to wait and find out if your Dad knows where that number came from.
      My System SpecsSystem Spec

  7. #7

    Posts : 16
    Windows RT 8.1

    I checked w/him & it's not a number he remembers ever putting in. I'm just going to wait. I can still log onto my tablet & it's running fine. Thank you for all the help, I'll update this when/if I get an email from Microsoft.
      My System SpecsSystem Spec

  8. #8

    OK, yeah if it's still letting you in, might as well just wait.

    You're welcome.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
verify account
When I go to PC Settings/Accounts, it says I need to verify my Microsoft account. When I click on "verify" nothing happens. Help please? Thanks
User Accounts and Family Safety
Can't verify account registration?
Sometimes I will receive an email asking to verify my email address for an account I have registered for. They supply their website address with a long following of numbers & letters, but it is not hyperlinked so I can't click on it. So I copy & paste it into Google Search but that does nothing for...
Browsers & Mail
One Drive on new 8.1 pc was working. Now won't verify.
A few weeks ago I setup a new x64 computer with Windows Pro 8.1 and a Microsoft account that I use on other pc's. I know One Drive was initially working cuz I used it to transfer some files between computers. It was not in the tray bar and I did not pay attention to it lately until I needed to...
Software and Apps
Need to Verify Certificates?
I noticed in an idle moment there are a variety of differences between the certificates ((from Control Panel / Internet Properties / Content) on my Windows 8.1 laptop and desktop PCs. Should I be concerned to check the security and validity of certificates and is it possible to verify their...
System Security
How do verify that Win 8 has been installed properly
how can i verify/check that window 8 is installed properly and working fine is there any option like reliability history in win 7 which marks any error while any installation?
Installation & Setup
News about Windows 9 - can anybody verify this?
Windows Developer Preview build 9 - Windows 9 News - Beyond Windows 9 - Portal to the Future If this is true, then perhaps we should forget all about windows 8.1 problems for now?
Windows 8 News
Hey folks, i downloaded Windows problems but in the notifications i have the "flag" telling me i need to verify this computer, so i click on it and it takes me to the page to verify the computer, when i click the verify option it doesn't do anything. Any help is much appreciated :D
General Support
Eight Forums Android App Eight Forums IOS App Follow us on Facebook