Pleasehelpme
New Member
- Messages
- 6
Hello,
Please help, I have spent all day trying to fix my windows 8.1 Laptop.
My system:
Windows 8.1 Dell XPS 13 9343 I7 with TPM
A family member used my laptop for Skype which required them to create a windows account. They just put jibberish into the account and all was fine and they used skype. When I went to use my laptop this morning my account was locked by this account.
I have spent hours trying to get access to the account and talking to Microsoft technical support. They finally suggested reinstalling windows 8.1 and recovering my files from Windows.old. However I cannot install windows as my files are protected by bitlocker. And i cannot switch off bitlocker as I dont have admin rights as my admin account is locked. Is this impossible to rectify. Please help if possible as this is really distressing me.
Thank you
Please help, I have spent all day trying to fix my windows 8.1 Laptop.
My system:
Windows 8.1 Dell XPS 13 9343 I7 with TPM
A family member used my laptop for Skype which required them to create a windows account. They just put jibberish into the account and all was fine and they used skype. When I went to use my laptop this morning my account was locked by this account.
I have spent hours trying to get access to the account and talking to Microsoft technical support. They finally suggested reinstalling windows 8.1 and recovering my files from Windows.old. However I cannot install windows as my files are protected by bitlocker. And i cannot switch off bitlocker as I dont have admin rights as my admin account is locked. Is this impossible to rectify. Please help if possible as this is really distressing me.
Thank you
My Computer
System One
-
- OS
- windows 8.1
- Computer type
- PC/Desktop
- System Manufacturer/Model
- dell