Windows 8 and 8.1 Forums


Wrong email Address Entered During Account Setup

  1. #11


    Posts : 22,582
    64-bit Windows 10


    It sounds like you may have done a refresh instead of reset. A reset would have deleted everything.

    When you check your aliases online at Microsoft below for you Microsoft account, does it only have the correct address listed, and has it as the primary alias?

    https://account.live.com/names/Manage?mkt=en-US

      My System SpecsSystem Spec

  2. #12


    Posts : 9
    Windows 81


    It was indeed a refresh. I remember only being offered that one option. Perhaps I need to do it again and look more carefully for the reset option.
      My System SpecsSystem Spec

  3. #13


    Posts : 9
    Windows 81


    And by the way, to answer your question, after the reset there is only one alias - the wrong email address listed as my primary. Looks as though a reset is needed. I'll not do that tonight it's getting late. If there's anything else I should know please tell me. If I don't hear anything by tomorrow I'll give it a go then. Thanks.
      My System SpecsSystem Spec

  4. #14


    Posts : 22,582
    64-bit Windows 10


    Ok good for only one alias. That means it wasn't combined with the correct one, and you should be able to create a new Microsoft account with the correct address during Windows Setup while doing a reset.
      My System SpecsSystem Spec

  5. #15


    Posts : 9
    Windows 81


    Brink's advice was fine. I just reset the PC and then went through the setup sequence again. Worked perfectly. Wish I'd been more careful first time round. Many thanks Brink.
      My System SpecsSystem Spec

  6. #16


    Posts : 22,582
    64-bit Windows 10


    Great news. I'm glad it could help.
      My System SpecsSystem Spec

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Wrong email Address Entered During Account Setup
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