Windows 8 and 8.1 Forums


Windows User Profile messed up after laptop shutdown

  1. #1


    Posts : 5
    Windows 8.1 64bit

    Windows User Profile messed up after laptop shutdown


    Dear forums,


    Yesterday, my laptop shut down due to lack of power during Windows startup. This event messed up what appears to be my User Profile. Link to the administrative events: View image: user profile service


    Symptoms:
    - all my custom windows settings are gone
    - the start menu is empty with no icons whatsoever
    - the system default font has changed




    I tried to follow these instructions by Brink: User Profile Service failed the sign-in - Fix in Windows 8


    but the problem is, I dont see any .bak keys in the folders he mentioned. Plus, I don't get any errors like "User Profile Service failed the sign-in" per se, so I'm quite hesitant to apply this fix to my problem.


    My configuration: Windows 8.1, 64Bit
    Laptop: Asus G74sx




    Perhaps you have some ideas ? I'm quite desperate by now


    Regards,


    Jan

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Jan, and welcome to Eight Forums.

    If you like, you might see if doing a system restore using a restore point dated before this happened may be able to sort it for you.

    System Restore - How to Do in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 64bit


    The only option to restore available was from the day/time after the system messed up I remember uninstalling one program, that I think looked suspicious and it must have made a restore point at that time.
    Any other ideas ?
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    Is this for a local account or Microsoft account?
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 64bit


    I always log in with my Microsoft account I guess It appears that the account is so messed up that I can't even log in on any other local accounts.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    Are you able to create a new administrator account, and sign in to it?

    If so, then you could switch your current account to a local account, then switch the new account to a Microsoft account with your email address.
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1 64bit


    I've already created several admin accounts, even enabled an elevated admin, but as I log out from my corrupted account, I have no other accounts available to log into. In other words, it automatically wants me to log into the Microsoft account with the email. And my Windows menu is stripped down to basic functions like power off or log in/out. I can't get to this account screen

    What you are getting at is, I believe, an option that somewhere in "the cloud", there are settings of my User Profile that are just the way they were before the system malfunction? Please correct me if I'm wrong
      My System SpecsSystem Spec

  8. #8


    Posts : 22,582
    64-bit Windows 10


    It's looking like you may need to refresh or reset Windows.

    Refresh Windows 8

    Reset Windows 8
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1 64bit


    Allright,
    thanks for your time man!
    Really appreciate it
      My System SpecsSystem Spec

  10. #10


    Posts : 22,582
    64-bit Windows 10


    You're welcome. Please let us know how it went.
      My System SpecsSystem Spec

Windows User Profile messed up after laptop shutdown
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