Hi all I don't what's happened but I cant access my win 8 pro 64 bit account not used a lot but up to date wanting to update to win ten ........... but locked in a catch 22 situation

I turn on it takes fore ever to load preparing windows, but then I get signed in with a temporary profile ?, im then asked to input my latest password, witch I do, but then get asked to verify account, which I also do bye email adding the seven digit number it sent me .........


but nothing changes ...... just going round in circles ... what's going on