Windows 8 and 8.1 Forums


Windows Live Password Reset Won't Work In Advanced Options

  1. #1


    Ft. Myers
    Posts : 104
    Windows 10 v.10049

    Windows Live Password Reset Won't Work In Advanced Options


    I have a PC that had some type of Facebook bug and they ran Malwarebytes which somehow made this PC unable to boot.

    Safe mode doesn't work.

    I tried system restore from the 8.1 recovery startup and the password was incorrect.

    We went through Windows live and reset the password. Problem is, I don't think the PC is able to connect to the internet to even receive that password change and register it. What can I do when you are completely locked out of any system restore options because of a lost password?

      My System SpecsSystem Spec

  2. #2



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Do you have a system image?
      My System SpecsSystem Spec

  3. #3


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Quote Originally Posted by Cliff S View Post
    Do you have a system image?
    There is a recovery partition but using any option to recover or reset or refresh or even run command prompt are protected by a password. We successfully reset the password via Windows Live but its not registering. Its not a local account.
      My System SpecsSystem Spec

  4. #4



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    I actually meant something like Macrium Reflect, but I gues the answer is no then. I have had a Microsoft account since I installed 8 when I bought my computer and turned off signing in so I can't remember the start screen really, but in Windows 10 you can choose at boot which account(local or MS) to boot to by clicking an arrow or something, does 8 have that too? It asks for user name on one and Email address on the other(I used same password for both).
      My System SpecsSystem Spec

  5. #5



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Oh yeah you can check out this thread from 2012: computer password not accepted
      My System SpecsSystem Spec

  6. #6


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Yeah no backups or images. Just factory.

    Thanks, I'll look at that thread.
      My System SpecsSystem Spec

  7. #7


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Thanks Cliff, that did the trick. I had to disable secure boot and enable legacy support to boot from CD. Then that password program did it. Trying system restore now!

    Thanks. I didn't think those password changers would work on an 8.1 machine that wasn't local, apparently Im wrong.
      My System SpecsSystem Spec

  8. #8



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    I'm glad it worked. I like those old threads, where everything has been tried and the answer is found, or atleast the possibilities are there to try also.
      My System SpecsSystem Spec

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