Windows 8 and 8.1 Forums


Can't login to Windows after factory reset on laptop

  1. #1


    Posts : 3
    Windows 8.1

    Can't login to Windows after factory reset on laptop


    So i factory reset the laptop and it didnt prompt me to set up a user or anything just loads
    up and says log in as other user and i can't log in tried enabling administrator and guest accounts
    With cammand prompt and that didn't work so im stumped don't know what to do. I also tried logging
    In with microsoft account and that didn't work either. I called toshiba and all they would tell me
    (without paying them that is) is that i can't login with microsoft account since i haven't set up an
    Initial administrative account but wouldn't tell me how of course. So any suggestions or help would
    Be greatly appreciated. Thank you! P.S I factory reset because of a virus so I figured I should clear
    The whole thing....big mistake i guess thank you again.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    A factory Reset and it does not take you through setting up a user account?? strange...

    Did it go through setting up devices and such?? and where are you at when the pc is up?? Login screen??

    Can you post a pic of where you are now stuck at???

    You can also try holding CTRL+SHIFT+F3 that should cause the PC to reboot in Audit Mode
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    Thats where the computer continues to load up to and will not respond to any keys that I push now it was before
    But cant even get it to go to bios now but im going to keep trying.
    Attached Thumbnails Attached Thumbnails 20150321_134619.jpg  
      My System SpecsSystem Spec

Can't login to Windows after factory reset on laptop
Related Threads
Hi my recently purchased HP 15 Notebook started freezing a lot and the disk light was staying on continuously. I spoke to a technician and he instructed me to perform a PC reset. After waiting several hours I realised my PC was stuck at 41% and then after waiting several more hours to see if it...
Hi, I reset my PC to factory settings today, by cleaning out the files through the update and recovery option. The problem I have is that it created a couple of partitions on the hardrive. I don't want to loose access to that space. Is there anything I can do? 54022 Thanks
Solved Unable to reset windows 8 to factory in Installation & Setup
I have a newer Samsung laptop with windows 8 along with a system recovery cd, but no matter what I do I am unable to restore it to factory. I am able to perform the reset, but all of my original settings are still there. I would appreciate any help. I'm pretty sure I have some sort of virus. ...
Hi I have a Gateway NE56R41U windows 8 and it not that old either well you bout a week ago or so maybe less then that it was working fine then all of sudden it stop working and gave me a run around to try to fix it. Well I know I have a really bad corrupted file that some how cause it turns on an...
My mom purchased a Windows 8 Dell laptop that was a store display. I want to reset it to factory default settings but I don't have a CD or drive...is there any way to accomplish this without the CD?
So I installed Windows 8 whenever it came out and then updated to 8.1 last fall. Since then my computer has become bogged down and running really bad. It's time just start fresh but when I go in to the PC settings to restore it, it says I don't have the necessary files and that I need to insert a...
Solved Acer laptop factory reset. in Installation & Setup
Got an Acer laptopV3-571 with Windows 8.I had trouble downloading Windows updates so I decided to do a factory reset through Acer recovery management.It seems very slow to do so compared to my Samsung laptop which took about 25 minutes to reset.It is at 10% after 50 minutes.Is this normal?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook