Windows 8 and 8.1 Forums

Can't login to Windows after factory reset on laptop

  1. #1

    Posts : 3
    Windows 8.1

    Can't login to Windows after factory reset on laptop

    So i factory reset the laptop and it didnt prompt me to set up a user or anything just loads
    up and says log in as other user and i can't log in tried enabling administrator and guest accounts
    With cammand prompt and that didn't work so im stumped don't know what to do. I also tried logging
    In with microsoft account and that didn't work either. I called toshiba and all they would tell me
    (without paying them that is) is that i can't login with microsoft account since i haven't set up an
    Initial administrative account but wouldn't tell me how of course. So any suggestions or help would
    Be greatly appreciated. Thank you! P.S I factory reset because of a virus so I figured I should clear
    The whole thing....big mistake i guess thank you again.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,690
    Windows 3.1 > Windows 10

    A factory Reset and it does not take you through setting up a user account?? strange...

    Did it go through setting up devices and such?? and where are you at when the pc is up?? Login screen??

    Can you post a pic of where you are now stuck at???

    You can also try holding CTRL+SHIFT+F3 that should cause the PC to reboot in Audit Mode
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    Click image for larger version
      My System SpecsSystem Spec

  4. #4

    Posts : 3
    Windows 8.1

    Thats where the computer continues to load up to and will not respond to any keys that I push now it was before
    But cant even get it to go to bios now but im going to keep trying.
    Attached Thumbnails Attached Thumbnails 20150321_134619.jpg  
      My System SpecsSystem Spec

Can't login to Windows after factory reset on laptop
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