Windows 8 and 8.1 Forums


locked myself out of hp envy 15 windows 8.1 by accident

  1. #1


    Posts : 4
    windows 8.1

    locked myself out of hp envy 15 windows 8.1 by accident


    Hello, hope someone can help. I recently purchased a hp envy 15 with windows 8.1. I purchased office 2013 and when i opened microsoft one note i was asked for my microsoft account info. I created one, entered the information, walked away from my laptop for a bit. When i came back it was locked and my microsoft account is now my login for the computer. I do not know my password and have been unable to get it from microsoft live. What can i do to log in this is extremely frustrating that i am locked out. Thanks

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  2. #2


    Should be an option to "switch" accounts. Not having an HP Envy 15 I'm not sure on how to tell you to get there. I would try pressing the Windows Key + L key to lock the computer, and when you press a key to gain access, there should be an option to switch user accounts or an arrow ping back...which may or may not take you to a screen that will let you use another account to unlock the computer. Good luck.
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  3. #3


    Also, you might try the Ctrl Alt Del keystrokes to see if it will give you an option to switch users.
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  4. #4


    Posts : 4
    windows 8.1


    Thanks for the reply but that didn't work. I only created one user account by accident when i was trying to access one note. I never intended to create a login/user for my laptop. Im use to the older windows i guess this completely caught me by surprise.
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  5. #5


    Posts : 45
    Windows 8.1 Pro/LinuxMint/Mac OS X


    The Microsoft account you made did you tie it to phone number? If so, I know you can go on to Outlook sign in and go through the "forgot password" steps.
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  6. #6


    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]


    As soon as you get back in, enable the built-in admin acct, so that you will always have a "back-door way in," 'cause the admin acct can be used to change your other account's password.
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  7. #7


    Posts : 112
    Windows 8.1


    I have an HP Pavilion and had to use my existing Live Mail account as an admin sign-in.
    Did you try this Microsoft page ?- https://account.live.com/password/reset
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  8. #8


    Posts : 4
    windows 8.1


    The microsoft account i created did not have a phone number for pass recovery. I have already tried live.com pass reset to recover password but they denied me. I created two emails with passwords for both stored on the laptop i am locked out of. So i cant access the other email to reset the password. I cant access the email linked to my microsoft account. I should have written it down but again i am new to this cloud microsoft login stuff and did not know i could lock myself out so easily.

    i know there's gotta be a way to keep back in with formatting it.
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  9. #9


    Posts : 4
    windows 8.1


    I meant to say i know there's gotta be a way to get back in with out formatting it. I bought the laptop with warranty and insurance but i need to get info off of it that i cant loose
    Thanks
      My System SpecsSystem Spec

  10. #10


    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]


    Consider taking it to a businesses-oriented computer store, to a well-known, well-respected true-blue tech -- and let him/her solve this for you. If it can be done without losing your data, that tech will know how to do so. It will cost you. You decide how much your billable time is worth, either spending hours on this real live problem, or, pay a real live geek-expert to fix this for you.
      My System SpecsSystem Spec

locked myself out of hp envy 15 windows 8.1 by accident
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