Windows 8 and 8.1 Forums


forgot password while windows stuck at the welcome screen

  1. #1


    Posts : 4
    windows 8.1(64 bit)

    forgot password while windows stuck at the welcome screen


    I installed a new program on my laptop and forced cancelled in the middle because of the long time
    now my laptop is not loading it stuck in the welcome screen
    by the way I've forgot my password and remember my picture password only
    and i don't have a password reset disk
    is there any way fix it without loosing the files?
    OS windows 8.1 (64 bit)




      My System SpecsSystem Spec

  2. #2


    Posts : 22,584
    64-bit Windows 10


    Hello Bavi, and welcome to Eight Forums.

    It all depends on if this is for a local account or Microsoft account for what your options may be.

    Local Account Password - Change or Remove in Windows 8

    Microsoft Account Password - Change or Reset in Windows 8

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1(64 bit)


    Quote Originally Posted by Brink View Post
    Hello Bavi, and welcome to Eight Forums.

    It all depends on if this is for a local account or Microsoft account for what your options may be.

    Local Account Password - Change or Remove in Windows 8

    Microsoft Account Password - Change or Reset in Windows 8

    Hope this helps for now,
    Shawn
    hello Brink
    I just can't log in it stuck on the welcome screen and after a while it goes to sleep mode
    i use a local account and there no other account on my pc
      My System SpecsSystem Spec

  4. #4


    Posts : 22,584
    64-bit Windows 10


    Are you not able to sign in using your picture password?
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1(64 bit)


    Quote Originally Posted by Brink View Post
    Are you not able to sign in using your picture password?
    when i give picture password it loading and nothing happens after a while it goes to sleep mode
      My System SpecsSystem Spec

  6. #6


    Posts : 22,584
    64-bit Windows 10


    In that case, see if you may be able to boot into Safe Mode, and change your password from there.

    Safe Mode - Start Windows 8 in
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 8.1(64 bit)


    thx a lot Brink I've got my password back and fixed it right now Thank you
      My System SpecsSystem Spec

  8. #8


    Posts : 22,584
    64-bit Windows 10


    Great news. You're most welcome.
      My System SpecsSystem Spec

forgot password while windows stuck at the welcome screen
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