Windows 8 and 8.1 Forums


Windows 8 user account has dissapeared

  1. #1

    Windows 8 user account has dissapeared


    I had my work laptop set up with my work account and password. This took me straight into my desktop, office applications, etc.We do not work on a network of any kind and work with drop box. I have another account that I also use on my work laptop (this is my personal account for sky - xxxx@sky.com). I have had to log in today with my xxxxx@sky.com account as my other account has dissapeared. I have looked at the user accounts and it is not there. Now when I login with this account I get exactly the sames desktop, office 365, etc that I did when I had the other account login. I do not know where the other account has gone - I did not delete it. I would like to get back to having 2 accounts, but I am just wondering how it got deleted and is it anything to do with syncing of accounts

    Thanks in advance

      My System SpecsSystem Spec

  2. #2


    Posts : 1,875
    Windows 10 Pro Prieview x64


    Please don't write in everything in bold - it is hard to read. What does this look like in Control panel, User accounts?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    It has the xxxxx@sky.com account as one user and Guest as another.
    Sorry for using bold
      My System SpecsSystem Spec

  4. #4


    Posts : 1,875
    Windows 10 Pro Prieview x64


    You say you had 2 accounts. One with five "x" and one with 4 (xxxx@sky.com and xxxxx@sky.com). Have a look under users directory and check you really did.

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Sorry no - I had 2 accounts - 1 = xxxx@sky.com and 1 = xxxxxx@companyname.com
      My System SpecsSystem Spec

  6. #6


    Posts : 1,875
    Windows 10 Pro Prieview x64


    and do they both exist in the users directory?
      My System SpecsSystem Spec

  7. #7


    Yes but not in the control panel users or when you want the choice to log on.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,875
    Windows 10 Pro Prieview x64


    I'm guessing as you haven't posted any pictures but the best (if you want 2 accounts) is to recreate the one that is missing.

    You can then copy any user data (documents and so on) from the one that you say exists but you can't sign on to to the newly created one.
      My System SpecsSystem Spec

  9. #9


    I would rather know why it went missing in the first instance and if i recreate it I will have to reinstall all my outlook files, etc as I use Office 365
      My System SpecsSystem Spec

  10. #10


    Posts : 1,875
    Windows 10 Pro Prieview x64


    OK. Recreate it and post your steps then.
      My System SpecsSystem Spec

Windows 8 user account has dissapeared
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