Windows 8 and 8.1 Forums


Newly created accounts, not appearing at login screen

  1. #1


    Posts : 14
    Windows 8.1

    Newly created accounts, not appearing at login screen


    Hi,

    I have recently created new user accounts in addition to my own on my Windows 8.1 laptop and although they appear to create correctly (no errors are generated) and the accounts are listed under Control Panel, User Accounts, and Family Safety/User Accounts/Manage another account AND Charms, PC Settings, Accounts, when I go to the login screen, I have no back button to switch to another account, only my original Account login is shown. Any advice?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,584
    64-bit Windows 10


    Hello frozenreads,

    Please go ahead and use the tutorial below to get full details about the user accounts on your PC, and post back with this information along with the names of the new accounts.

    I'll be happy to take a look to see if it may show any issues with them, and we can go from there.

    User Accounts - View Detailed Information About in Windows
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows 8.1


    Hi,

    Many thanks for the swift response, I have attached a screenshot of the profiles I set up as per Control Panel/User Account Management and a copy of the command prompt result. Hopefully we can sort this out as I want a separate user for each member of the family.

    UserAccountDetails.txt
    Last edited by Brink; 06 Jan 2015 at 13:36. Reason: removed image that contains email addresses
      My System SpecsSystem Spec

  4. #4


    Posts : 22,584
    64-bit Windows 10


    Looking at your details, I see all of your user accounts listed. They are not disabled, and their status is OK.

    If able, please post a screenshot of your sign in screen to see if it may reveal what's going on. You could use a digital camera to take the picture if you have one handy. Be sure to block out your email address in the image though.

    Screenshots and Files - Upload and Post in Eight Forums

    While signed in to Windows, are you able to use "Switch User" to sign in to the accounts for now?

    Lock, Log off, Restart, Shut Down, Switch User - Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8.1


    Here is a screen shot of my login, as you can see, no back arrow.....
    Last edited by Brink; 06 Jan 2015 at 15:57. Reason: removed image since it contained an email addresses
      My System SpecsSystem Spec

  6. #6


    Posts : 22,584
    64-bit Windows 10


    While signed in to Windows, are you able to use "Switch User" to sign in to the accounts?

    Lock, Log off, Restart, Shut Down, Switch User - Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 14
    Windows 8.1


    No switch user option.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,584
    64-bit Windows 10


    As a test, see if using step 2 in OPTION ONE below adds the ability for you to switch user.

    Switch User - Add or Remove in Windows 8

    It appears that Windows is not recognizing the accounts for some odd reason even though it has them listed and ok.
      My System SpecsSystem Spec

  9. #9


    Posts : 14
    Windows 8.1


    No luck, I also tried booting in safe mode, still no additional logins......
      My System SpecsSystem Spec

  10. #10


    Posts : 22,584
    64-bit Windows 10


    I'm not sure what else to suggest other than to refresh Windows.

    Hopefully the new accounts will be recognized and carry over with the refresh. If not, then they will need to be recreated again.

    Refresh Windows 8
      My System SpecsSystem Spec

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Newly created accounts, not appearing at login screen
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