Windows 8 and 8.1 Forums


cannot access MS account / create a new one with my email

  1. #1

    cannot access MS account / create a new one with my email


    Started with 8.1 yesterday. During set I was asked to use my MS account name and password. I forget both. When I tried to login using my email but ask for a password reset the system indicated that the name ( ie email) was not recognized. So I tried to create an account using my email and the system states that an account already exists. So I cannot create a new account nor can I use the account name to reset my password. I am beyond confused. thanks for the help.

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Microsoft Live was hacked around Thanksgiving. No one has been able to access their accounts since then. Microsoft has been no help to anyone in this kind of situation you are having, from the posts I am seeing on their Facebook page.
      My System SpecsSystem Spec

  3. #3

    Thank you


    Quote Originally Posted by broe23 View Post
    Microsoft Live was hacked around Thanksgiving. No one has been able to access their accounts since then. Microsoft has been no help to anyone in this kind of situation you are having, from the posts I am seeing on their Facebook page.
    Broe23, many thanks for the quick response to my question. I did not realize that there was a general problem with the MS Accounts. Hope that Microsoft will fix quickly. Cheers
      My System SpecsSystem Spec

cannot access MS account / create a new one with my email
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