Solved cannot access MS account / create a new one with my email

trevor1

New Member
Messages
6
Location
Benicia, CAlifornia, USA
Started with 8.1 yesterday. During set I was asked to use my MS account name and password. I forget both. When I tried to login using my email but ask for a password reset the system indicated that the name ( ie email) was not recognized. So I tried to create an account using my email and the system states that an account already exists. So I cannot create a new account nor can I use the account name to reset my password. I am beyond confused. thanks for the help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
Microsoft Live was hacked around Thanksgiving. No one has been able to access their accounts since then. Microsoft has been no help to anyone in this kind of situation you are having, from the posts I am seeing on their Facebook page.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Thank you

Microsoft Live was hacked around Thanksgiving. No one has been able to access their accounts since then. Microsoft has been no help to anyone in this kind of situation you are having, from the posts I am seeing on their Facebook page.

Broe23, many thanks for the quick response to my question. I did not realize that there was a general problem with the MS Accounts. Hope that Microsoft will fix quickly. Cheers
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
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