Windows 8 and 8.1 Forums


Windows 8 - can't reset password

  1. #1


    Posts : 4
    Windows 8

    Windows 8 - can't reset password


    Hello,

    Trying to login to Lenovo refurbished desktop PC running Windows 8.

    Suddenly this a.m, this computer does not recognize its usual password. When I hit 'reset password' I get this message:

    This feature requires removable media such as a USB flash drive. Please connect a USB flash drive and try again.

    First off, I don't have any flash drives on hand. And why would I need one to re-set the password?

    I am in an endless loop here. All I can do is restart or shutdown the computer. I cannot get in! Also, as far as I know, I do not have any system software/setup disc for this desktop.

    Please help.

    Thank you!

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Hello David,

    I am confused by your reply. I am not trying to hack anyone's system, network or password! Have I indicated that I might be :-))

    I am trying to get access to a user's computer because the user is blind and also quite elderly. The computer is used almost exclusively for listening to Bloomberg TV news. ***Nothing Else!!! Please explain your response above.
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    That's just the rules.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    Hello David,

    Yes, I understand the rules. ....so do you have any advice as to how I might fix my problem?

    Thank you!
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    Thank you! Will try these after a stiff coffee. I will let you know if I succeed. Best Regards, Terri
      My System SpecsSystem Spec

  7. #7


    Posts : 22,585
    64-bit Windows 10


    Since the account belonged to another person, we cannot help to bypass it.

    You'll need to reinstall Windows to start fresh. It would also be the safest thing to do since you have no idea what may be on the PC.
      My System SpecsSystem Spec

Windows 8 - can't reset password
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