Windows 8 and 8.1 Forums


Locked out of my ms Email account

  1. #1

    Locked out of my ms Email account


    Hi!

    I am in a real impossible situation!

    I set up my MS account to use the 2 step password verification.
    Because I accidently deleted the second Email address I am now locked out completely from anything pertaining
    to Microsoft!

    Now when I try to log in I get a message that says "You are locked out of you accontr, we will send you an Email on November 28"

    I can't live with this! I must have my Email to do all my daily contacts!

    I have tried to contact everyone everywhere at MS, but no help! All they have done is to get me into further trouble!

    Ms's advice was to use the double verification, now I can see it was for their own protection not mine!
    It has protected MS for any possible responsibility if something might hold them responsible!
    But it has locked me out of all me accesses to any of my on-line accounts!

    What I will have to do now is delete my MS account, Get a new non-ms account & contact ALL of my on-line accounts & have them send the reports to the new address!

    That is it with MS!

    I will never use it again! It was very when it worked for ms, but absolutely devastating when it cut me off from VERY IMPORTANT Emails from my financial accounts, like the BANK, WATER BILLS, ELECTRIC BILLS ETC> ETC.. for a whole month that will impact my finances!

    I think it is illegal to cut me off from this very necessary part of my financial world without any recourse for remedy for 30 days. In that 30 days many of my financial transaction need my input to prevent a monetary loss to me!

    Can't use my 2 desktops, Surface tablet & my Windows Phone!

    I guess that is the price I have to pay for LOYALTY to MICROSOFT!

    Tully

    That mad as hell!

    Old Fart

      My System SpecsSystem Spec

  2. #2


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    Something similar happened to me recently with my MS account. I can only agree with you.
    This would never happen with any other account, only MS has this time waiting period issue.
    I can not even change a password, MS does not allow it saying, I can not use the previous one.
      My System SpecsSystem Spec

  3. #3

    Email Lock out


    All:

    I can't even receive notices of replies to my thread.

    Tully
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by Tully View Post
    Hi!

    I am in a real impossible situation!

    I set up my MS account to use the 2 step password verification.
    Because I accidently deleted the second Email address I am now locked out completely from anything pertaining
    to Microsoft!

    Now when I try to log in I get a message that says "You are locked out of you accontr, we will send you an Email on November 28"

    I can't live with this! I must have my Email to do all my daily contacts!

    I have tried to contact everyone everywhere at MS, but no help! All they have done is to get me into further trouble!

    Ms's advice was to use the double verification, now I can see it was for their own protection not mine!
    It has protected MS for any possible responsibility if something might hold them responsible!
    But it has locked me out of all me accesses to any of my on-line accounts!

    What I will have to do now is delete my MS account, Get a new non-ms account & contact ALL of my on-line accounts & have them send the reports to the new address!

    That is it with MS!

    I will never use it again! It was very when it worked for ms, but absolutely devastating when it cut me off from VERY IMPORTANT Emails from my financial accounts, like the BANK, WATER BILLS, ELECTRIC BILLS ETC> ETC.. for a whole month that will impact my finances!

    I think it is illegal to cut me off from this very necessary part of my financial world without any recourse for remedy for 30 days. In that 30 days many of my financial transaction need my input to prevent a monetary loss to me!

    Can't use my 2 desktops, Surface tablet & my Windows Phone!

    I guess that is the price I have to pay for LOYALTY to MICROSOFT!

    Tully

    That mad as hell!

    Old Fart
    Same thing happen to one of my MSN accounts. I use 2007 Outlook and have the account linked through connector and through Outlook I could send and receive email. I use standard Users on my computers so no issues there.
      My System SpecsSystem Spec

  5. #5


    Got the Email on the 25 as promised & everything is OK!

    I still think is was not the right way to handle it!

    Tully
      My System SpecsSystem Spec

  6. #6


    Posts : 511
    Windows 10 Pro 64 bit


    Same thing here. I can't get into my account until Dec. 14. My reply contact info is wrong so I cant get a code to get in. I can't get in to change my Phone # or e-mail address. This sucks.
      My System SpecsSystem Spec

  7. #7


    Clint:

    WORST OF ALL, I HAVE A WIDOWS PHONE!

    I was locked out of ALL the MS apps on it!

    In the future, I will NOT EVER do a 2 step verification!

    What happened to me was that my wife passed away & I deleted her Email because of the traffic!

    I could not get any Email on my PC or Phone.

    In a traumatic time like that, I expected support & not a total loss of communications!

    Luckily, I could set up a new mail program & import my contacts!

    That was all I needed at a time like that & I have been with MS for 50 years!

    I have LOST TOTAL respect for MS because they were thinking about themselves & not their faithful customers!

    TULLY


    Then I had to Email EVERYONE my new Email address so they could contact me!
      My System SpecsSystem Spec

Locked out of my ms Email account
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