Windows 8 and 8.1 Forums


Nokia Lumia 920 Windows 8.1 Account Verification

  1. #1


    Posts : 2
    Windows 8.1

    Nokia Lumia 920 Windows 8.1 Account Verification


    Phone recently updated to 8.1, now i can't download apps. Been through the Account.Live procedure which tries to send a code to an e-mail address which no longer exists and doesn't appear editable. Been through the "I have no code" procedure and got emailed a 7 digit code. Problem is the phone is expecting a 5 digit code so rejects it. Have tried Microsoft support but, as I expect you have all dicovered personally, they are less than supporting. Any ideas? Got about 15 apps which need updating but Computer Says No

      My System SpecsSystem Spec

  2. #2


    Do you have a local phone store? My local store is very good at handling issues like these and I've used them a few times. In Nov, I am dumping AT&T (poor coverage) and going to Verizon, and I hope to be able to take my Lumia 920 with me.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Quote Originally Posted by azasadny View Post
    Do you have a local phone store? My local store is very good at handling issues like these and I've used them a few times. In Nov, I am dumping AT&T (poor coverage) and going to Verizon, and I hope to be able to take my Lumia 920 with me.
    Phone is only about 6 months old and still under warantee so think a trip to the phone shop is in order. Had resisted previously as it's a software problem, but thinking about it, the software was supplied with the phone so it's the suppliers problem. Will report back.
      My System SpecsSystem Spec

Nokia Lumia 920 Windows 8.1 Account Verification
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