I'm unable to log into my new Dell computer running Windows 8.1.
I set up a Windows Outlook account with a user's name and password and then used Windows Easy Transfer to move files from my old Windows 7 computer to the new Dell. That was yesterday.
Today, when I logged on to my new Dell. I discovered I had two accounts: the new one I had set-up yesterday and one that was transferred from from my old computer. I chose the new one and successfully launched Windows 8.1 using the new password established for my Windows Outlook account.
When I then attempted to log on to the transferred account I was presented with a screen that requires the password be changed. I tried both the password associated with that account on my old computer and the newly established password for my Windows Outlook account. Neither works so I'm unable to log on to that account and there is no way to return to my other, newly established account.!!! I've tried rebooting but there is no longer a choice between two accounts; the only one available is the transferred one !!!
Help, please.
I set up a Windows Outlook account with a user's name and password and then used Windows Easy Transfer to move files from my old Windows 7 computer to the new Dell. That was yesterday.
Today, when I logged on to my new Dell. I discovered I had two accounts: the new one I had set-up yesterday and one that was transferred from from my old computer. I chose the new one and successfully launched Windows 8.1 using the new password established for my Windows Outlook account.
When I then attempted to log on to the transferred account I was presented with a screen that requires the password be changed. I tried both the password associated with that account on my old computer and the newly established password for my Windows Outlook account. Neither works so I'm unable to log on to that account and there is no way to return to my other, newly established account.!!! I've tried rebooting but there is no longer a choice between two accounts; the only one available is the transferred one !!!
Help, please.
My Computer
System One
-
- OS
- Windows 8.1