Windows 8 and 8.1 Forums


Laptop can't login, be fixed or reseted.

  1. #1


    Oklahoma, Oklahoma City
    Posts : 4
    Windows 8 64bit HP Pavilion TouchSmart 14 Sleekbook

    Laptop can't login, be fixed or reseted.


    One day, I logged on my laptop and it popped up something and it said,
    "User profile service service failed the logon. User profile cannot be loaded"
    So when I press OK, it would just sign me out and restart to the login screen.

    So, I did Shift + F8, and got on the menu to reset my laptop, but it had an Error 80070490
    I went online on my phone and I searched up the error and it had no results on the Error.

    The problem is that I can't login, or reboot.
    So I can't logon to fix the Error, and I can't reboot because of the error.


    Can anyone help? Or atleast try?
    Thanks.
    Last edited by Lorry Timachi; 04 Aug 2014 at 13:32.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    What does tapping Esc key get on boot?
      My System SpecsSystem Spec

  3. #3


    Oklahoma, Oklahoma City
    Posts : 4
    Windows 8 64bit HP Pavilion TouchSmart 14 Sleekbook


    I don't really know, I'll try that.
      My System SpecsSystem Spec

  4. #4


    Oklahoma, Oklahoma City
    Posts : 4
    Windows 8 64bit HP Pavilion TouchSmart 14 Sleekbook


    I've tried it and it did nothing, thanks for trying!
      My System SpecsSystem Spec

  5. #5


    You will have to use the Windows install media.
    Try running the following command

    Edit: Need to mount the Windows image from install media first:

    Code:
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    
    C:\windows\system32>mkdir c:\test
    
    C:\windows\system32>Dism /Mount-Image /ImageFile:E:\sources\install.wim /index:1
     /MountDir:C:\test /readonly
    
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    
    Mounting image
    [==========================100.0%==========================]
    The operation completed successfully.
    
    C:\windows\system32>DISM.exe /Online /Cleanup-image /Restorehealth /Source:C:\test\Windows /LimitAccess
    
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    
    Image Version: 6.3.9600.17031
    
    [==========================100.0%==========================]
    The restore operation completed successfully. The component store corruption was repaired.
    The operation completed successfully.
    
    C:\windows\system32>Dism /Unmount-Image /MountDir:C:\test /discard
    
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    
    Unmounting image
    [==========================100.0%==========================]
    The operation completed successfully.
    Last edited by Superfly; 02 Aug 2014 at 21:21.
      My System SpecsSystem Spec

  6. #6


    Oklahoma, Oklahoma City
    Posts : 4
    Windows 8 64bit HP Pavilion TouchSmart 14 Sleekbook


    I can't log in to do that.
      My System SpecsSystem Spec

  7. #7


    Posts : 1
    windows8


    I have your same problem, it's only one account and I cant fix it, did u find something for it
      My System SpecsSystem Spec

Laptop can't login, be fixed or reseted.
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