Windows 8 and 8.1 Forums


New user cannot login (user profile service failed)

  1. #1


    Posts : 1
    Windows 8.1 U1

    New user cannot login (user profile service failed)


    I am trying to add a second account to my machine and whether I try a Local or Microsoft account, I get the same "User Profile Service failed the sign-in. User profile cannot be loaded" error every time I try to sign in for the first time. I've Googled this a bit and it seems everything I've found yet (except one) has been with logging in to existing profiles. For the one that was with a new profile, the solution didn't work. I tried deleting all files similar to the specified one (file in C:\Users\Default\AppData\Local\Microsoft\VSCommon\12.0\SQM\ with name of "sqmdata-####-###-#####.sqm"), but that had no effect. I'm guessing this is because I have VS2013 installed, as this happens with my laptop as well. I don't want to delete my profile, I have important (and large) data in my documents folder that I don't want to lose. I'm guessing this will have to do with messing with the registry, but I don't know where to begin. Anyone have any ideas?

      My System SpecsSystem Spec

  2. #2


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8 Enterprise


    Sorry, but that tutorial just does NOT work!
    I am using built-in Administrator from the very beginning when I deployed my window 8.1, and I set to auto login with built-in administrator whenever my computer restart. Now I created another regular user account but it just failed to load the profile. I have nothing other than the built-in administrator in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList, so there is no way I could follow the instruction to delete any "corrupt" account, because no matter how I created a new user, its profile and name will never appear in this registry folder. It's quite strange. Can anyone help me?
      My System SpecsSystem Spec

New user cannot login (user profile service failed)
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