Windows 8 and 8.1 Forums

Choosing Account Picture

  1. #1


    Posts : 29
    Win 8.1 Pro x64

    Choosing Account Picture


    When I go through the procedure: Settings>Change PC Settings>Accounts>Account Picture>Browse
    I can't choose an account picture as I see only icons and not pictures.
    Is there a simple solution?
    Attached Thumbnails Attached Thumbnails Browse.PNG  

      My System SpecsSystem Spec

  2. #2


    Hi there. That's strange. I have 8.1 Pro also and this is the page I get. Do pics show up fine in your File Explorer? Looks to me like something may be wrong with your Thumbnail Cache perhaps?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 29
    Win 8.1 Pro x64


    Hi,
    Thanks for your reply.
    Yes, I do see a selection of folders as in your picture, but when I open a folder of pictures I just see the Windows Photo Viewer icons and no thumbnails as in my picture. Thumbnails are displayed correctly in File Explorer however.
    Where is the thumbnail cache you refer to and what might I do to repair it if necessary?
      My System SpecsSystem Spec

  4. #4


    Posts : 22,577
    64-bit Windows 10


    Hello Peter,

    The tutorial below can help show you how to clear and reset the thumbnail cache that Tony mentioned above.

    Thumbnail Cache - Clear and Reset - Windows 7 Help Forums

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  5. #5


    Posts : 29
    Win 8.1 Pro x64


    Hello again Brink,

    Well I carried out the disc clean up as you suggested, but sadly it had no effect.
    Any other suggestions most welcome.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,577
    64-bit Windows 10


    In that case Peter, you could also do a system restore using a restore point dated before you had this issue to hopefully undo and fix it.

    System Restore - How to Do in Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 29
    Win 8.1 Pro x64


    Trouble is this is brand new PC and I don't know that this function ever did work. The very first time I tried to alter my account picture was when I noticed it didn't work!
      My System SpecsSystem Spec

  8. #8


    Posts : 22,577
    64-bit Windows 10


    As a test, create a new user account, and see if you have the same issue while signed in to the new account.
      My System SpecsSystem Spec

  9. #9


    Posts : 29
    Win 8.1 Pro x64


    Tried a new account but I still got the same icon problem.
    I also tried re-indexing all files and rebuilding the SystemData File (in C>ProgramData>Microsoft>Windows>SystemData ) in case it was corrupted. (Someone else's suggestion.)
    This did not cure the problem completely BUT now when I point at any of those pesky icons, a little window opens with details of the photo (filename and location) AND A TINY THUMBNAIL!!!!
    So at least I can see what I'm choosing even if not in the simplest manner.
    There is always a downside - now I can't change the Lock Screen photo at all; when I chose a picture, my selection isn't saved.

    What would a Windows refresh achieve? Would I have to reinstall all the software I've spent ages installing and setting up?
      My System SpecsSystem Spec

  10. #10


    Posts : 29
    Win 8.1 Pro x64

    Some Illustrations


    Here are some images to show what I have tried to describe.
    First attachment shows what happens when I select an Account picture.
    I get the same when I try to select a Lock Screen picture, but the second attachment shows that there is no Lock Screen Preview. If I sign out, the Lock Screen shows a Windows default picture.
    Attached Thumbnails Attached Thumbnails Account Picture Selection.jpg   Lock Screen Picture Selection.jpg  
      My System SpecsSystem Spec

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Choosing Account Picture
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