Windows 8 and 8.1 Forums


How to reset password on a Microsoft Account with two step

  1. #1


    Posts : 4
    windows 8

    How to reset password on a Microsoft Account with two step


    Basically as the title reads, how can I reset the password when I have two step verification turned on. I got to the website, please can't access my account. Select forgot my password but when I don't have access to the two step verification email I can not fill in the UE form or use any other proofs because TWO STEP verification blocks it. PLease help.

    I am really sorry for opening a similar topic in another part of this wonderful forum.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,578
    64-bit Windows 10


    Hello Snakebit, and welcome to Eight Forums.

    You should be able to use OPTION TWO in the tutorial below to reset your Microsoft account online on any computer. This way you area to type in the verification code sent to you via text, email, or phone call.

    Microsoft Account Password - Change or Reset in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8


    But I can not sign in into my account right now, I don't have the old password anymore. When I go to reset it I have no access to the proofs and when I try to fill in the form it tells me that I can not use the form because I have two step enabled.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,578
    64-bit Windows 10


    Are you not able to sign in to your email account online from another computer to be able to see the code?

    How about using I can't use any of these options at step 5 in OPTION TWO at the link I posted above if you have no way to receive the code?
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8


    I can press that but when I fill in the form it tells me that this option can not be used because two step verification is turned on. I fill in the form but the email that comes back to me from the automated system says that you can not use this option because two step verification is turned on.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,578
    64-bit Windows 10


    Are you not able to sign in to your email account online from another computer to be able to see the two step verification code?
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 8


    Nope
      My System SpecsSystem Spec

  8. #8


    Posts : 22,578
    64-bit Windows 10


    I'm not sure how you are going to be able to reset the password then if you are completely unable to view the code sent to you by two step, and not have an email address that you can use and view email for.
      My System SpecsSystem Spec

How to reset password on a Microsoft Account with two step
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