Windows 8 and 8.1 Forums

[Help] User profile error

  1. #1


    Posts : 16
    Windows 8.1

    [Help] User profile error


    Hello,
    For some reason my computer loads slowly. I log in then black screen with mouse only can be seen. it takes <10 seconds for explorer.exe to appear. I searched for fix and found that it can be fixed by creating new profile. So, I went ahead and created profile. Logged off my current one and find this error when trying to load the new one.
    "User Profile Service service failed the logon. User profile cannot be loaded".
    I then ran sfc /scannow command in Administrator command prompt. It found few files but was unable to repair them.
    unfortunately I cannot open log because I have access denied popping up (was working before).

    I think those two problems are somehow connected is there a way to resolve any of those?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Lapiz,

    If you like, the tutorial below may be able to help with this error.

    User Profile Service failed the sign-in - Fix in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1


    Quote Originally Posted by Brink View Post
    Hello Lapiz,

    If you like, the tutorial below may be able to help with this error.

    User Profile Service failed the sign-in - Fix in Windows 8
    Have tried that, doesn't work I don't have anything that has same name.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    In that case, you might try doing a system restore at boot using a restore point dated before this happened.

    System Restore - How to Do in Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1


    Do I have to back up some files?
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    You don't have to, but it would be a good idea to back up anything that you do not want to lose first just to be safe.
      My System SpecsSystem Spec

  7. #7


    Posts : 16
    Windows 8.1


    Okay, thank you. I will give it a try.
      My System SpecsSystem Spec

  8. #8


    Posts : 16
    Windows 8.1


    I tried that. Both issues still exist. Maybe there is something in registry that can determine when explorer.exe starts?
      My System SpecsSystem Spec

  9. #9


    Posts : 22,582
    64-bit Windows 10


    When neither helps, then you usually will need to refresh or reset Windows.
      My System SpecsSystem Spec

  10. #10


    Posts : 16
    Windows 8.1


    Okay, thank you for help!
      My System SpecsSystem Spec

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[Help] User profile error
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