Can't login into Windows 8.1 - password field limited to 9

pilau

Member
Member
Messages
22
Can't login - password field limited to 9 characters!

I just bought a new Windows 8 Dell Vostro 5470 laptop. I signed in with my Live account, which I use on my main computer everyday.
I upgraded into Windows 8.1, and set up fingerprint authentication as well. I didn't have a problem signing in with it, nor with my 12-character password (which I used today on my PC to log in).
Last night I locked the laptop (from the ctrl+alt+del screen) and left it. By the time I got back, it went into hibernation or something. Meaning to say, it looked turned off. I didn't touch it until today.
When I turn it back on today, I couldn't sign in. Neither the fingerprint wasn't working, nor my password - but then on a closer look, I saw that I couldn't enter more than 9 characters in the password field! Restart didn't work. Reminder - my password is 12 characters long and I used it just the day before.

Disclaimer: this is a brand new laptop, nothing is installed on it. The only things I did with it were Windows Update, upgrade to 8.1, set up fingerprint log-in and surf the web a little bit. I don't mind totally resetting everything, I just don't know how to do it.
Your help is appreciated.
 
Last edited:

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
I know about that, but didn't want to reset my password. (I'm not criticizing you, but) I wanted a real solution. Anyway, I talked with a Dell representative today and he said that Windows 8.1 is not 100% supported by their drivers yet. (He also said that no OEM has full Windows 8.1 support). Is that true?
 

My Computer

System One

  • OS
    Windows 8
I don't know if that's true or not, but I would imagine that there are still some that are not.

I hear you, but that's the only workaround that I know of for now until the OEM gets 8.1 support for the drivers. :(
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Back
Top